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Food Service Supervisor

2 months ago

New Haven, Vermont, United States Global Partners Full time
Job Description:

Job Summary:

The Fresh Foods Supervisor will effectively direct and supervise all activities of the deli/food service department and its personnel to achieve merchandising, sales, and customer service goals established for the department.

Key Responsibilities:

  • Directing department personnel, meeting department's goals and objectives, communicating directly with the store management and department supervisors.
  • Selecting, on-boarding, and coaching all new team members.
  • Scheduling all team members.
  • Engaging with customers through smiles and greetings, offering product information, providing selling suggestions, and active sampling, and always giving a genuine thank you.
  • Taking customer orders, ensuring orders are completed on time and to the customer's satisfaction.
  • Ensuring department personnel follow all county, city, and company food safety and sanitation guidelines and policies.
  • Ordering the products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.
  • Overseeing the preparation and serving/merchandising of deli/food service items, which includes items such as breakfast, lunch, and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages, and snack items.
  • Displaying deli/food service items following del/food service department and/or company merchandising guidelines.
  • Follow product recipes without deviation.
  • Attentively rotating deli/food service items for sale, ensuring quality and safety and product shrink control.
  • Receiving merchandise for sale and supplies, auditing invoices, breaking down orders, positioning cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.
  • Periodically counting product for inventory purposes.
  • Complete all paper work in a timely and accurate manner.
  • Processing cash register transactions, giving back change, and refunds.
  • Using scale printer machine, ensuring weights and pricing are correct.
  • Understanding the importance monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage.
  • Keeping clean, neat, and orderly sales counters, food prep areas, warehouse shelving, and walk-in coolers and freezers.
  • Ensuring all department personnel use proper safety equipment and procedures.

Position Requirements:

  • Performs other duties as needed or assigned by management.
  • High School Diploma or equivalent.
  • Must be at least 18 years old.
  • Two years prior experience in a fresh foods environment preferably in a management role.
  • Flexibility to work weekend, holiday, and/or evening shifts and assist other locations as needed.
  • Must have reliable transportation and valid driver's license.
  • Serv-Safe certification preferred.
  • Desire to learn new products and new recipes.
  • A love of foods and a creative nature.
  • Remain helpful, tactful, and courteous at all times.
  • Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
  • Add, subtract, divide, multiply, and perform other basic business math calculations.
  • Learn to use register, scales, scanners, and debit/credit terminals.
  • Learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
  • Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
  • Learn a wide variety of deli/food service products, including the ingredients that go into those products.
  • Communicate openly and professionally through appropriate body language, facial expressions, and speech.
  • Listen to and understand verbal and non-verbal communication of customers and fellow team members.
  • Work with deli ingredients including various meat items, vegetables, and fruits, spices, nuts, flavorings, sauces, and oils.
  • Physical Requirements:
    • Be able to lift up to 25lbs on occasion.
    • Reaching above shoulder height and bending below waist.
    • Work in walk-in coolers and freezers.
    • Stand for long periods of time, bend, and twist, and frequently lift and/or maneuver merchandise and supplies.
    • Be dexterous enough with hands and fingers so as to be able to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.