Customer Experience Specialist

3 weeks ago


Stow, Ohio, United States The Wilson Companies Full time
Job Overview

The Customer Experience Representative plays a vital role in supporting the day-to-day functions of The Wilson Companies. As the primary point of contact for customers, this role is responsible for delivering an exceptional customer experience through effective communication, technical expertise, and a commitment to excellence.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Book jobs and set up technicians for success by ensuring accurate and timely communication
  • Meet or exceed daily and weekly performance metrics for outbound calls, service appointments, and repair calls
  • Maintain a high level of integrity and loyalty towards The Wilson Companies and its brands
  • Follow and encourage the company's Core Values: Betterment, Accountability, Teamwork, Transparency, and Customer Focus
Requirements
  • High school diploma or equivalent required; associate degree preferred
  • Self-starter with strong customer service skills and technical aptitude
  • Ability to work independently and as part of a team
  • Proficiency in using Share Site, Service Titan, and Google Suite
  • Must pass random drug testing
Working Environment

This role is based in an office environment, requiring strong interpersonal communication skills and the ability to work in a fast-paced setting.



  • Stow, Ohio, United States The Wilson Companies Full time

    Job Title: Customer Experience RepresentativeAt The Wilson Companies, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of...

  • Sales Associate

    2 weeks ago


    Stow, Ohio, United States Carter'sOshKosh Full time

    About the Role:Carter's/OshKosh is seeking a Sales Associate to join our team. As a Sales Associate, you will be the first point of contact for customers, providing exceptional customer service and ensuring a positive shopping experience.Key Responsibilities:Welcome customers with a warm greeting and provide assistance with product styles, features, and...


  • Stow, Ohio, United States Spirol Shim Corporation Full time

    Customer Account Specialist OpportunityWe are seeking a highly skilled Customer Account Specialist to join our team at Spirol Shim Corporation. This role is responsible for handling order fulfillment, order review, order entry, acknowledgments, order tracking, customer portal management, and proactive communication as it relates to order processing and...


  • Stow, Ohio, United States SPIROL International Corporation Full time

    Job OverviewSPIROL International Corporation is seeking a highly skilled Customer Account Specialist to join our team in Stow, OH. This role is responsible for handling order fulfillment, order review, order entry, acknowledgments, order tracking, customer portal management, and proactive communication as it relates to order processing and...

  • Sales Associate

    2 weeks ago


    Stow, Ohio, United States Carter'sOshKosh Full time

    About CartersCarters, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. We own the Carters and OshKosh Bgosh brands, two of the most recognized brands in the marketplace.We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will...


  • Stow, Ohio, United States SPIROL Full time

    Customer Account SpecialistAt SPIROL, we're looking for a skilled Customer Account Specialist to join our team in Stow, OH. As a key member of our sales team, you'll be responsible for handling order fulfillment, order review, order entry, acknowledgments, order tracking, customer portal management, and proactive communication as it relates to order...


  • Stow, Ohio, United States SPIROL Full time

    Customer Account SpecialistAt SPIROL, we're seeking a highly organized and detail-oriented Customer Account Specialist to join our team in Stow, OH. As a key member of our operations team, you will be responsible for handling order fulfillment, order review, order entry, acknowledgments, order tracking, customer portal management, and proactive communication...


  • Stow, Ohio, United States Cleveland Clinic Full time

    Job Title: Patient Service SpecialistCleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team. As a Patient Service Specialist, you will be responsible for providing exceptional customer service to our patients and visitors, ensuring a positive and efficient experience throughout their visit.Key Responsibilities:Investigate...


  • Stow, Ohio, United States Cleveland Clinic Full time

    Job Title: Patient Service SpecialistCleveland Clinic is seeking a Patient Service Specialist to join our team. As a Patient Service Specialist, you will be responsible for providing exceptional customer service to patients and visitors, managing patient requests, and ensuring a smooth and efficient patient experience.Key Responsibilities:Investigate and...

  • Tire Specialist

    4 weeks ago


    Stow, Ohio, United States Monro Muffler Brake Full time

    About Monro Muffler BrakeMonro Muffler Brake is a leading provider of automotive maintenance and repair services. With over 1,300 company-owned locations across the US, we offer a wide range of services, including tire sales, brake repair, and exhaust system maintenance.The Guest Care Specialist RoleWe are seeking a highly motivated and customer-focused...


  • Stow, Ohio, United States On-Board Companies Full time

    Job Summary:On-Board Companies is seeking a skilled Visual Quality Specialist to join our team in Stow, OH. As a Visual Quality Specialist, you will be responsible for upholding the Client Stow Visual Quality Department systems and requirements to ensure that final product releases comply with customer specifications.Key Responsibilities: Evaluates and...


  • Stow, Ohio, United States 5000 Sowul Boulevard OPCO LLC Full time

    Job OverviewWe are seeking a highly skilled Housekeeping Specialist to join our team at 5000 Sowul Boulevard OPCO LLC. As a Housekeeping Specialist, you will be responsible for maintaining the cleanliness and organization of our facilities, providing exceptional hospitality to our guests, and ensuring a high level of satisfaction.Key Responsibilities:Clean...


  • Stow, Ohio, United States Search Masters, Inc Full time

    Job SummarySearch Masters, Inc is seeking a skilled Procurement Specialist to join their team. As a key member of the supply chain team, this individual will be responsible for procuring and planning inventory to meet customer demands.Develop and implement procurement strategies to optimize inventory levels and reduce costsCollaborate with cross-functional...


  • Stow, Ohio, United States Crown Equipment Corporation Full time

    Warehouse Solutions Sales SpecialistCrown Equipment Corporation, a leading manufacturer of lift trucks, seeks a skilled Warehouse Solutions Sales Specialist to join its team. As a key member of our sales team, you will be responsible for maximizing the sale of warehouse products, including rack, mezzanines, and ancillary equipment.Key...


  • Stow, Ohio, United States Crown Equipment Full time

    Warehouse Solutions SpecialistCrown Equipment Corporation is seeking a skilled professional to fill the role of Warehouse Solutions Specialist. This position is based out of Crown's Northeast Ohio Branch location and will provide coverage to Stow and surrounding areas.Key Responsibilities:Maximize the sale of warehouse products such as rack, mezzanines, and...


  • Stow, Ohio, United States Crown Equipment Corporation Full time

    Warehouse Solutions SpecialistCrown Equipment Corporation is seeking a highly motivated and experienced Warehouse Solutions Specialist to join our team. As a key member of our sales team, you will be responsible for maximizing the sale of warehouse products, including rack, mezzanines, and ancillary equipment.Key Responsibilities:Maximize sales of warehouse...


  • Stow, Ohio, United States PSI Affiliates Inc Full time

    Job DescriptionAt PSI, we are seeking a skilled Gifted Intervention Specialist to join our team on a part-time basis. As a Gifted Intervention Specialist, you will deliver high-quality lessons in various educational settings, evaluate students across grade levels, and collaborate with educators and families to meet the functional and educational needs of...


  • Stow, Ohio, United States AtNetPlus Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at AtNetPlus. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional...


  • Stow, Ohio, United States Walmart Full time

    Job Summary:As an Asset Protection Specialist at Walmart, you will play a critical role in ensuring the safety and security of our associates, customers, and merchandise. This involves investigating incidents, thinking critically, and working to solve complex problems.Key Responsibilities:Investigate and analyze incidents to identify root causes and...


  • Stow, Ohio, United States National Aviation Full time

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at National Aviation. As a key member of our quality team, you will be responsible for designing, installing, and evaluating quality assurance processes, process/product controls, and procedures in our facility dedicated to Aerospace chemical processing.Key...