Medical Claims Quality Assurance Specialist
1 week ago
Position Title: Claims Quality Assurance Reviewer
Company: MEDLOGIX, LLC
Location: Hybrid Work Environment
About MEDLOGIX: MEDLOGIX is dedicated to providing advanced medical claims solutions through effective collaboration of our Integrity technology, skilled professionals, and extensive healthcare provider networks. Our focus is on delivering exceptional service while prioritizing the needs of our clients.
Role Summary: The primary function of this role is to uphold quality standards by identifying specific requirements and ensuring that deliverables meet client specifications and regulatory mandates. The deliverables include medical reports resulting from Independent Medical Examinations (IME's), Peer Reviews, and other related medical documentation.
Key Responsibilities:
- Conduct thorough quality assurance evaluations of independent medical examination reports, peer review documents, correspondence, addendums, and supplemental reviews.
- Verify that clear, concise, and evidence-based rationales are provided to support all recommendations and determinations.
- Ensure adherence to client instructions and specifications, addressing all inquiries appropriately.
- Maintain the highest standards of content, format, and professional presentation in all reports, ensuring compliance with company guidelines.
- Identify and rectify any inconsistencies within the reports.
- Engage with physicians and adjusters/attorneys/paralegals to facilitate timely report delivery and monitor turnaround times.
- Assist in resolving customer complaints and quality assurance challenges as necessary.
- Maintain proficiency in company software systems and databases.
Qualifications:
- Preferred: College degree or equivalent experience in claims adjusting.
- Strong time management, problem-solving, and organizational skills with the ability to work independently.
- Exceptional communication skills, including the ability to convey information accurately and listen effectively.
- Ability to maintain confidentiality and foster a positive team-oriented environment.
- Capability to focus and concentrate in both normal and high-distraction environments.
- Ability to perform well under pressure and manage unexpected changes or delays.
- Reliability and adherence to company attendance policies.
- Proficiency in Microsoft Office applications is essential.
- Knowledge of claims and medical terminology, particularly in No Fault, Workers Compensation, or Liability, is preferred.
- Experience in reviewing IME and/or Peer Review reports is advantageous.
Diversity and Inclusion: MEDLOGIX is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. This policy applies to all aspects of employment.
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