Logistics Agent
4 weeks ago
At England Logistics, we're passionate about people and logistics. As a top third-party logistics provider, we're known for our people-centric approach to providing transportation solutions. By helping shippers and carriers thrive, we're moving the industry forward.
We're seeking a results-driven Agent Service Representative to join our Agents team.
BENEFITS
- Target pay for this role will be $18 an hour, plus up to $500 in monthly bonus.
- Paid weekly.
- Medical insurance. Dental and vision insurance. 401k.
- Paid vacation, holidays, and sick days.
- Career development planning & promotions.
RESPONSIBILITIES
- Guide and assist agents in navigating various software systems.
- Liaise with other departments to ensure policies and procedures are followed.
- Provide timely updates and resolutions to issues.
- Address topics and problems with a big-picture perspective.
- Respond promptly to agent inquiries.
- Keep records of customer interactions, transactions, comments, and complaints.
- Develop and maintain relationships.
- Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS
- Strong computer skills.
- Problem-solving skills.
- Root cause analysis.
- High level of comfort with MS programs, specifically Excel.
- Strong work ethic.
- Excellent written and oral communication.
- Ability to work under pressure in a fast-paced work environment.
- Priority management skills.
- Ability to multitask.
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