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Server - Hospitality Specialist

2 months ago

Austin, Texas, United States El Cosmico Full time

About El Cosmico

El Cosmico is a hospitality company that values inspired design, connection to place, and the importance of community. We are proud to be a part of Bunkhouse, a company that has designed and developed a celebrated portfolio of hospitality projects.

Job Summary

We are seeking a skilled Server - Carpenter Hotel to join our team. As a Server - Carpenter Hotel, you will be responsible for providing exceptional customer service, ensuring that our guests have a memorable experience at El Cosmico.

Responsibilities

  • Escort customers to their tables and ensure that they have everything they need.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Describe and recommend wines to customers, taking into account their preferences and dietary restrictions.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Inform customers of daily specials and make recommendations based on their preferences.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders from patrons for food or beverage, ensuring that they are accurate and complete.
  • Must see to each guest's special needs, such as dietary restrictions or requests for special accommodations.
  • Garnish and decorate dishes in preparation for serving.
  • Assist with running of food, ensuring that it is delivered to the correct table and in a timely manner.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Manage order times and inform guests of any delays in service, taking steps to mitigate any negative impact.
  • Suggest and describe desserts or coffee at the completion of the guest's meal.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Collect payments from customers, ensuring that they are accurate and complete.
  • Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
  • Clean tables or counters after patrons have finished dining, ensuring that they are clean and sanitized.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Perform food and beverage preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot or cold drinks, chilling wine.
  • Stock service areas with supplies, such as coffee, food, tableware, and linens.
  • Fills salt, pepper, sugar, cream, condiment, and napkin containers.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Requirements

  • High School diploma or general education degree (GED)
  • Six (6) months related experience in hospitality or service industry
  • Must be able to speak, read, write and understand the primary language(s) of the workplace

Benefits

  • Highly subsidized Medical, Dental and Vision insurance
  • Company paid Life Insurance and Long-Term Disability coverage
  • Short Term Disability coverage
  • Generous Paid Time off (Full Time)
  • Free stays at Bunkhouse hotels (Full Time)
  • 401k with company matching
  • Employee Discounts

Core Values

  • BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other.
  • CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
  • BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist.
  • EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
  • LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.