Digital Experience Manager

5 days ago


Kearney, Nebraska, United States Trius Federal Credit Union Full time
Job Description

Trius Federal Credit Union is seeking a dynamic leader to join our team as the Digital Experience Manager. As a key player in our Member Contact Center, you will be responsible for supervising operations and ensuring the overall success of both work centers with results-driven leadership and a focus on driving sales performance.

Key Responsibilities:

  • Supervise the Contact Center and ITM Video Teller team to ensure seamless operations.
  • Drive sales performance and build relationships with members to enhance their experience.
  • Ensure members receive outstanding value and exceptional service across all delivery channels.
  • Handle complex situations with confidence, knowledge, and creativity.
  • Manage and mentor incentives and goals for cross-selling programs.
  • Conduct regular meetings and monthly one-on-one coaching and performance appraisals.
  • Promote and train staff on products, regulations, policies, and procedures.
  • Represent the credit union in the community by fostering relationships and maintaining a positive image.

Qualifications and Education Requirements:

  • Associate's degree preferred or 3-5 years of work experience in management, call center, finance, or retail industry.

Skills Include:

  • Ability to handle member complaints and take appropriate action to resolve them.
  • Competency to train others and garner performance from branch staff.
  • Dedicated, self-motivated individual with a passion for providing excellent member service.
  • Ability to be detail-oriented, work independently in a team environment, and thrive in a fast-paced setting.
  • Embrace technology and provide effective communication inside and outside the organization.
  • Be comfortable communicating with a sales and service perspective and speak with financial fluency.
  • Provides empathy with members and team members while actively engaging in non-judgmental decision making.
  • Must be adaptable to change as our industry and organization continue to evolve.
  • Must have a proactive attitude with strong problem-solving skills and be solution-focused.

Key Benefits Include:

  • Competitive Pay
  • Generous Benefit package including health, vision, dental, STD/LTD and Life insurance
  • PTO/Holiday Pay
  • 401(k) plan with generous match
  • Longevity Benefits
  • Paid training
  • Energetic, fun and rewarding team atmosphere
  • Family friendly work environment

We are an Equal Opportunity Employer

We consider applications for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or another other legally protected classification.



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