Customer Service Representative

4 weeks ago


Wooster, Ohio, United States Wooster Community Hospital Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Wooster Community Hospital. As a key member of our Patient Financial Services Department, you will be responsible for providing exceptional customer service to internal and external customers, responding to inquiries and concerns, and resolving billing issues.

Main Responsibilities:

  • Respond to customer inquiries and concerns regarding third-party and self-pay billing procedures
  • Review and respond to Patient Financial Services correspondence
  • Receive and respond to incoming customer service calls and walk-in customers
  • Assist with insurance verification and rebilling as necessary
  • Function as a liaison between patients, hospital departments, and physician's offices concerning billing issues

Requirements:

  • High School Diploma or GED with keyboarding skills
  • Computer skills or Meditech skills
  • Demonstrated oral communications skills
  • 1 year relevant experience and knowledge of patient accounts, registration, billing, and credit procedures
  • Post High School education in business or medical related fields

Working Conditions:

This is a remote position that requires living within a 4 hour drive of Wooster Community Hospital. The ideal candidate will be able to work independently and as part of a team to provide exceptional customer service.



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