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Valet Attendant
2 months ago
We are seeking a highly skilled and customer-focused Valet Attendant to join our team at Reimagined Parking. As a Valet Attendant, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional service that exceeds our customers' expectations.
Key Responsibilities- Parking Operations
- Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
- Park guest cars in appropriate spaces, ensuring safe and secure operation of guest vehicles.
- Inspect vehicles for preexisting damage, record information using electronic devices or manual tickets, and correctly record the make, model, and exact location of each vehicle.
- Customer Service
- Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when necessary.
- Act as a fast-moving, courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
- Provide excellent customer service to guests, responding to inquiries in a courteous manner, and giving directions to nearest highways, destinations, etc.
- Financial Operations
- Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
- Assist in reconciling end-of-shift revenue against ticket distribution, when necessary.
- Incident Reporting
- Immediately report any incidents or claims to Operations Manager or Shift Lead.
- At least 18 years of age.
- Valid driver's license.
- Ability to operate manual transmission vehicles (stick shift).
- Excellent customer service and communication skills.
- Ability to verbally communicate with guests.
- Acceptable driving record and motor vehicle report (MVR).
- Ability to learn quickly and use sound decision-making to thrive in fast-paced environments.
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
- Ability to move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of the shift.
- Previous valet experience preferred.
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance.
- 401K Plan with Generous Employer Match and Immediate Vesting.
- Generous Paid Time Off (PTO).