Performance Manager
2 weeks ago
Join Hennepin Theatre Trust as a Performance Manager and take on a key role in ensuring seamless ticketing operations for our shows. As a member of our team, you will be responsible for creating and maintaining events, managing inventory, and collaborating with clients to develop ticket pricing strategies.
Key Responsibilities:- Event Management (50%): Oversee all ticketing aspects of shows, including event creation and maintenance, inventory management, and client recommendations on pricing, scaling, sales strategies, discounting, and marketing.
- Performance Day Operations (20%): Manage performances on the day of the show, serving as the main box office ticketing contact before, during, and after performances.
- Staff Supervision and Development (20%): Lead box office staff, empowering them to provide knowledgeable, efficient, and welcoming customer service.
- Customer Service and Problem Resolution (5%): Efficiently resolve all ticketing issues and assist in resolving any in-house problems that develop during performances.
- Supplemental Duties (5%): Maintain box office archives, including event records, sales statistics, and deposit and journal activity archives.
- College degree or equivalent combination of education and a minimum of five (5) years of experience required.
- Previous management or supervisory experience and strong customer service experience required.
- Proficiency with Microsoft Office suite, particularly Excel, and knowledge of Ticketmaster Host and Archtics software preferred.
Hennepin Theatre Trust is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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