Enterprise Application Support Specialist
3 weeks ago
At IDR Healthcare, we are seeking an experienced and detail-oriented Enterprise Application Support Specialist to join our team in Denver, Colorado. As a key member of our IT department, you will be responsible for managing and troubleshooting application issues, specifically within ServiceNow (SNOW) and eRx platforms.
The ideal candidate will possess strong problem-solving skills, with the ability to troubleshoot complex issues and provide timely resolutions or updates to customers.
Key Responsibilities:
- Create and document SNOW requests efficiently and accurately.
- Manage account administration for eRx platforms, ensuring proper user access and permissions.
- Troubleshoot and resolve application issues, escalating complex issues to the appropriate teams as needed.
- Provide clear and consistent updates to customers regarding the status of their requests or issues.
- Maintain comprehensive records of application issues, resolutions, and requests to ensure accurate documentation for future reference.
- Collaborate with other departments to improve application performance and user experience.
Required Qualifications:
- Associate's degree or equivalent experience.
- Experience creating and documenting SNOW requests.
- Familiarity with account management processes for eRx platforms.
- Strong problem-solving skills and the ability to troubleshoot complex issues.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
Salary: $22/hour W2.
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