Enterprise Application Support Specialist

3 weeks ago


Denver, Colorado, United States IDR Healthcare Full time

At IDR Healthcare, we are seeking an experienced and detail-oriented Enterprise Application Support Specialist to join our team in Denver, Colorado. As a key member of our IT department, you will be responsible for managing and troubleshooting application issues, specifically within ServiceNow (SNOW) and eRx platforms.

The ideal candidate will possess strong problem-solving skills, with the ability to troubleshoot complex issues and provide timely resolutions or updates to customers.

Key Responsibilities:

  • Create and document SNOW requests efficiently and accurately.
  • Manage account administration for eRx platforms, ensuring proper user access and permissions.
  • Troubleshoot and resolve application issues, escalating complex issues to the appropriate teams as needed.
  • Provide clear and consistent updates to customers regarding the status of their requests or issues.
  • Maintain comprehensive records of application issues, resolutions, and requests to ensure accurate documentation for future reference.
  • Collaborate with other departments to improve application performance and user experience.

Required Qualifications:

  • Associate's degree or equivalent experience.
  • Experience creating and documenting SNOW requests.
  • Familiarity with account management processes for eRx platforms.
  • Strong problem-solving skills and the ability to troubleshoot complex issues.
  • Excellent communication skills, with the ability to explain technical issues to non-technical users.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.

Salary: $22/hour W2.



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