Client Service Associate

17 hours ago


Turtle Lake, Wisconsin, United States H&R Block Full time
About Us

H&R Block is a company that values diversity and inclusion, providing an exceptional work environment where everyone feels safe to bring their authentic self to work every day.


Job Title

We are seeking an Administrative Support Specialist to join our team. In this role, you will be responsible for answering phones, greeting clients, and scheduling appointments. Your strong communication skills and attention to detail will ensure that all client needs are met in a timely and efficient manner.


Responsibilities
  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members

Requirements
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office

Benefits
  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Variety of discounts on everyday items and services
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

Estimated Salary: $50,000 - $60,000 per year based on location and experience.



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