Customer Liaison Specialist
4 weeks ago
At Arnolds Small Miracles Animal Hospital, our mission is to provide exceptional care to our patients and their owners. We are a privately owned practice that values philanthropy and is committed to delivering high-quality services at fair prices.
Job Responsibilities- Greet clients and their pets in a friendly and professional manner
- Coordinate the flow of pets and owners in the lobby, addressing any issues or concerns
- Perform cashiering duties, process refunds, returns, and credits
- Answer phone calls, check voicemails, and return client calls
- Respond to clients, schedule appointments, and log prescription requests through PetDesk
- Answer and send emails and faxes to clients, other veterinary practices, and businesses
- Receive and distribute incoming mail, process outgoing mail
- Scan in necessary documents and attach to patient medical records
- Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records, and log communication
- Support Vet Tech and Veterinary staff as needed
- Maintain cleanliness and organization of the reception area
- High school diploma, GED, or equivalent combination of education and/or experience
- Flexibility with scheduling and ability to work evening hours
- Ability to learn basic veterinary medicine terminology
- Previous experience working in a veterinary facility
- Ability to multitask and work in a fast-paced environment
- Proficient computer skills, including experience with veterinary software systems
- Excellent communication and interpersonal skills
- Genuine love for animals and their well-being
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Customer Liaison Representative
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