Customer Liaison Specialist

4 weeks ago


Strongsville, Ohio, United States Arnolds Small Miracles Animal Hospital Full time
About Us

At Arnolds Small Miracles Animal Hospital, our mission is to provide exceptional care to our patients and their owners. We are a privately owned practice that values philanthropy and is committed to delivering high-quality services at fair prices.

Job Responsibilities
  • Greet clients and their pets in a friendly and professional manner
  • Coordinate the flow of pets and owners in the lobby, addressing any issues or concerns
  • Perform cashiering duties, process refunds, returns, and credits
  • Answer phone calls, check voicemails, and return client calls
  • Respond to clients, schedule appointments, and log prescription requests through PetDesk
  • Answer and send emails and faxes to clients, other veterinary practices, and businesses
  • Receive and distribute incoming mail, process outgoing mail
  • Scan in necessary documents and attach to patient medical records
  • Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records, and log communication
  • Support Vet Tech and Veterinary staff as needed
  • Maintain cleanliness and organization of the reception area
Requirements
  • High school diploma, GED, or equivalent combination of education and/or experience
  • Flexibility with scheduling and ability to work evening hours
  • Ability to learn basic veterinary medicine terminology
  • Previous experience working in a veterinary facility
  • Ability to multitask and work in a fast-paced environment
  • Proficient computer skills, including experience with veterinary software systems
  • Excellent communication and interpersonal skills
  • Genuine love for animals and their well-being


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