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Director, Solutions Engineering, PLK, US&C
2 months ago
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries.
The company owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades.
Through its Restaurant Brands for Good framework, the company is improving sustainable outcomes related to its food, the planet, and people and communities.
Job SummaryThe Director – Solutions Engineering is responsible for the strategic alignment, coordination, architecture, and implementation of assigned technology solutions for Popeyes Louisiana Kitchen (PLK) Americas.
This role will be responsible for designing technical solutions shaping the strategic direction for Popeyes restaurants, partnering with various teams in setting the direction and architecture of assigned restaurant technology initiatives, and identifying not only project execution and guidance, but also technical and architectural solutions.
Key Responsibilities- Partner with cross-functional digital and technical teams to establish technology solutions for Popeyes restaurants.
- Manage vendors/partners to build and innovative and sustaining technology solutions with modern architecture.
- Lead assigned technology initiatives to ensure operational priorities are identified, validated, optimized, and communicated to various stakeholders including cross-functional team members, vendor partners, and field teams.
- Ensure all technology communications are communicated at appropriate time, proper cadence, and include information necessary for training, support, etc.
- Ensure projects are completed on time and within scope.
- Bachelor's or master's degree in computer science, MIS, related field, or equivalent experience.
- 10+ years of overall experience designing, developing, and supporting hardware, software, and network technology decisions.
- Experience leading technical staff in the design and implementation of technology solutions.
- Experience working with Restaurant Technology platforms such as POS, Labor Scheduling Tools, and Back of House.
- Have current, working knowledge of the foodservice industry and current challenges.
- A relentless drive to innovate.
- Always operate with a sense of urgency.
- Excellent written and verbal communication is required.
- Detail-orientated and hands-on.
- A high comfort level of navigating emerging channels both within and outside of the technology space to identify how to improve our crew and customer experiences.
- Candidates with QSR experience will be prioritized.
