End User Solution Engineer

1 month ago

Miami, United States Infinite Computer Solutions (ICS) Full time

We're seeking for an End User Solution Engineer for our direct client. Please review the below job Description and revert with your interest for the same.

Job details:

Role: End User Solution Engineer

Location: Miami, FL

Start: Immediate

Term: 6 months (potential to renew for 12 months based on qualifications & performance)

Job Description End User Solutions Engineer

  • End User Solutions engineer will interact with client business partners and external vendors to enable the best solution for the enterprise needs for Virtual Desktop, Application Streaming, Printing, and Imaging Services.
  • In this position we help the user understand the solution that best fits their needs. For example, Help Desk user, Support teams and Customer Service Call center have different requirements than Developers, External Contractors and user that need access to a limited number of applications.
  • Solutions Engineer will lead projects to deploy new capabilities, reuse artifacts, and create reference architecture documents

Job Responsibilities

  • Define, implement, and deliver new capabilities and features for AWS Workspaces, VMware VDI, and App streaming services from Citrix, VMware, AWS and other solutions supported by client
  • Engage with our users to understand their requirements to implement or enhance the Virtual Desktop or Application Streaming solution that best fits their needs
  • Provide reports on systems availability, monitoring, and performance
  • Educate our users, leaders and sponsors on the solution that best fits their financial model
  • Write articles and participate in publications and forums where information is shared to our leaders and users about new features, enhancements, or scheduled and unplanned service interruptions
  • Develop technical documentation for client support organization to follow in troubleshooting incidents related to Virtual Desktop, App streaming, Printing platform and other End User platforms at client
  • Writing documentation, presentations for leadership, and informative articles.

Qualifications:

  • Experience in programing, scripting, automation, baseline configuration tools
  • Knowledge of VMware, AWS Cloud, Citrix, and Horizon platforms
  • Good oral communication and writing skills.

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