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Healthcare Support Specialist
2 months ago
About UnitedHealth Group:
UnitedHealth Group is a leading global organization committed to enhancing healthcare through innovative technology, helping millions achieve healthier lives. Our culture emphasizes diversity and inclusion, providing talented colleagues, comprehensive benefits, and opportunities for career advancement. Together, we strive to improve health equity across communities.
Position Overview:
The role involves delivering a range of patient care activities to support the Care Coach Connect Program, including clinical responsibilities in patients' residences and some administrative tasks.
Key Responsibilities:
- Execute all duties within the Certified Medical Assistant scope, including supervised procedures, injections, diagnostic testing, and phlebotomy.
- Coordinate healthcare screening results as per provider instructions and company protocols.
- Travel to patient homes and mobile units to facilitate service delivery in community settings.
- Conduct and finalize all quality program health screenings according to required metrics.
- Organize and accurately process documentation, ensuring all physicians receive patient results and quality forms.
- Maintain accurate and timely patient care documentation in medical records, adhering to company policies.
- Review medical information and test results before patient discharge to ensure comprehensive data capture.
- Manage inventory of supplies, ensuring availability and accuracy of stock, while addressing discrepancies.
- Promptly present abnormal results to the provider to address any urgent conditions.
- Prepare clinical team charts for post-visit processing, including faxing and filing.
- Ensure all results are compiled and chart notes entered prior to patient visits, including necessary records.
- Document follow-up appointment dispositions in the clinical system.
- Verify completion of post-visit recommendations, such as prescriptions and referrals.
- Uphold patient confidentiality and manage the proper release of information.
- Maintain certifications and adhere to quality control standards.
- Foster a positive work environment and assist team members as needed.
- Perform additional related duties as assigned.
- Operate diagnostic equipment and assist with basic medical procedures under supervision.
- Facilitate timely entry and follow-up of referrals.
- Support the development of Plan of Care documentation for review by the assigned clinician.
Qualifications:
- High school diploma or GED equivalent.
- Current Medical Assistant certification or registration required, or must obtain within 90 days of employment.
- Current CPR certification or must obtain within 30 days of employment.
- Basic computer skills and knowledge of medical terminology.
- Familiarity with ICD-10 and CPT coding.
- Ability to remain calm and effective in emergency situations.
- Willingness to travel frequently within the assigned market.
- Flexibility and adaptability to change.
- Reliable transportation for daily travel.
Preferred Qualifications:
- Graduation from an accredited Medical Assistant program.
- 3+ years of experience as a Medical Assistant or a combination of 5+ years of non-certified and certified experience.
- 1+ years of relevant experience in a medical environment.
- Bilingual proficiency (English/Spanish) is a plus.
- Strong communication and customer service skills.
Physical & Mental Requirements:
- Ability to lift up to 50 pounds.
- Capability to push or pull heavy objects.
- Ability to stand for extended periods.
- Proficient use of fine motor skills for equipment operation.
- Ability to comprehend instructions both verbally and in writing.
- Logical reasoning skills for problem-solving.
- Occasional exposure to communicable diseases or bodily fluids.
At UnitedHealth Group, we are dedicated to helping individuals lead healthier lives and improving the health system for everyone. We believe in equitable healthcare access for all, regardless of race, gender, or socioeconomic status. Our commitment to diversity fosters a healthier workplace.
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.
