Resident Services Manager

2 days ago

Fayetteville, Arkansas, United States Tailwind Group Inc Full time

{"h1": "Resident Services Manager Job Description", "p": "At Tailwind Group Inc, we are seeking a highly skilled Resident Services Manager to join our team. As a key member of our property operations team, you will be responsible for providing exceptional customer service to our residents, maintaining the property, and upholding the reputation of Tailwind Group Inc.

Responsibilities:

* Model and cascade Tailwind Group Inc\u2019s five core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
* Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns.
* Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
* Maintain complete and accurate community files and records in RealPage.
* Coordinate the collection and documentation of all required fees from current and future residents.
* Assist in the development and implementation of marketing campaigns and special events.
* Represent the organization at local housing fairs and other various events.
* Provide updates and monitor the community website and social media pages.
* Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
* Assist with annual unit turnover and help execute move-in/move-out procedures.
* Respond to after-hour emergency issues.

Requirements:

* Bachelor\u2019s Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing.
* Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
* Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
* Possess strong administrative, organization, and communication skills.
* Demonstrate a high level of integrity and professionalism.
* Ability to have a positive and innovative approach to problem-solving.
* Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
* Experience with Entrata software is preferred.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Note: This position is not eligible for Visa sponsorship at this time. Tailwind Group Inc is an Equal Opportunity Employer.

We are not accepting resumes from recruiters or employment agencies for this position.
"}

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