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Feature Activation Specialist
2 months ago
We are seeking a highly organized and customer-focused Feature Activation Specialist to join our Onboarding team in the North American Region. As a key member of our team, you will be responsible for ensuring a seamless onboarding experience for our salon clients, including the setup and activation of our Phorest Pay terminal and Salon Branded App.
Key Responsibilities- Ordering terminals for our customers and setting their pay rates on their system
- Contacting customers who are not using their terminals (inactive terminals)
- Supporting the implementation of processes for our new Pay solution(s) for North America
- Setting up Phorest Pay terminals for new clients
- Assisting clients with the initial setup, build, training, launch, and adoption of Branded App features and benefits
- Work closely with internal teams to ensure a smooth Branded App setup
- Collaborate with support, grow, and sales teams to ensure consistency in Salon Branded App communications and processes
- Activate ads manager, premium consultation, online rep, and staff performance for newly onboarded clients
- Add online booking widgets to salons' websites for newly onboarded clients
- A highly organized individual with excellent prioritization and time management skills
- A customer-focused professional with a strong product and process knowledge
- A proactive communicator who is responsive to incoming requests
- A problem-solver who can escalate issues and provide action-based solutions to clients
- A team player who can build great internal relationships to support a stellar customer experience
As a Feature Activation Specialist at Phorest, you will have the opportunity to work with a talented team to deliver exceptional customer experiences and drive business growth. If you are a motivated and customer-focused individual who is passionate about delivering results, we encourage you to apply for this exciting opportunity.