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Banking Professional

2 months ago

Reston, Virginia, United States FVCB Full time
Job Summary

The primary role of the Customer Service Representative (CSR)/Teller is responsible for delivering exceptional customer service and sales assistance to consumers and small businesses. This position requires a professional who can present bank products and services to existing and prospective customers, while maintaining compliance with State and Federal regulations and Bank policies and procedures.

Key Responsibilities
  • Provide customers with excellent service, including greeting customers by name and building a rapport that generates customer loyalty.
  • Assist customers with banking needs, including sales assistance and product recommendations.
  • Maintain compliance with operational, security, and audit procedures, preventing fraud and protecting customer assets.
  • Process daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc.
  • Complete all facets of branch opening and closing procedures, teller balancing functions, vault and balancing procedures under bank dual control policies and procedures.
  • Maintain branch activity logs for BSA reporting, monetary instruments, and currency In/Out as well as generating CTRs as required.
Requirements
  • High school diploma or GED.
  • 6 months prior banking experience, specifically as a teller.
  • Ability to focus on tasks and be detail-oriented.
  • Positive attitude.
  • Computer skills.
  • Strong analytical skills.
  • Excellent written and verbal skills.
Abilities and Skills
  • Extraordinary customer service.
  • Self-starter.
  • Team player.
  • Leadership skills.
  • Strong written and verbal communication skills.
  • Strong and effective planning and organizational skills.
Desired Skills
  • Prior sales experience.
  • Mathematical skills.
  • Strong relationship builder.
Physical and Mental Demands
  • Ability to sit, stand, kneel, and bend for extended periods of time.
  • Must be able to operate a computer keyboard, mouse, and other computer components.
  • Lifting and transporting heavy to moderately heavy objects.
  • Ability to converse and exchange information with customers and all levels of staff within the organization.
  • Ability to observe, perceive, and identify data.
  • Ability to travel via air, rail, automobile, and/or bus.