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Retail Customer Support Specialist

2 months ago

Fort Lauderdale Florida, United States Winn-Dixie Retail Stores Full time

Overview:
Winn-Dixie Retail Stores is dedicated to fostering a culture of inclusivity and belonging, where we embrace diversity. As a valued member of our team, we encourage everyone to express their true selves.

Job Title:
Retail Customer Support Specialist

Location:
Retail Grocery Location

Position Overview


The Retail Customer Support Specialist will enhance customer trust and loyalty by delivering prompt, accurate, and friendly service at the customer service desk and media services, adhering to company policies and procedures.

This role is responsible for effectively addressing customer inquiries or escalating them to the appropriate management level.

Primary Responsibilities & Accountabilities

1. Provide consistent attention to customer needs; warmly greet, assist, and thank customers in a timely and courteous manner.


2. Resolve customer issues and complaints to their complete satisfaction immediately, following company guidelines while maintaining professionalism; escalate concerns to management with a constructive attitude.

3. Oversee daily cash and accounting operations in line with company policies and management directives.


4. Stay informed about front-end operations and keep up with changes in policies and procedures to ensure high service levels and accountability.


5. Manage self-checkout lanes according to company standards; ensure each lane is operational, necessary reports are generated, and cash maintenance tasks are completed.


6. Troubleshoot front-end equipment issues using self-help resources or by contacting the retail service help desk as needed.


7. Stock front-end merchandise; efficiently restock and utilize supplies to minimize waste and maintain cost-effectiveness.

8. Exhibit professional telephone etiquette and ensure proper connections to the relevant department or associate.

9. Maintain confidentiality of sensitive information.

10. Handle discarded or returned merchandise appropriately.

11. Perform cashier duties as required.

12. Conduct pricing duties as necessary.

13. Keep the work area clean, organized, and free from safety hazards; report any faulty equipment or hazards to management.


14. Notify management of any incidents of theft, shoplifting, unauthorized markdowns, property damage, or any illegal actions that violate company policy.

15. Carry out other job-related responsibilities as assigned.

Qualifications

Minimum:
Must be at least 18 years old.

High school diploma or equivalent.

Ability to read, write, and speak English proficiently.

Ability to comprehend and follow English instructions.

Authorization to work in the United States or the ability to obtain the same.

Successful completion of pre-employment drug testing and background check.

Preferred:
Demonstrated strong customer service communication skills, effectively addressing and resolving customer concerns with a positive impact.

Possess a proficient working knowledge of office and front-end systems and equipment.

Exhibit proficient computer skills.

Demonstrate the ability to meet and exceed customer service expectations.

Show good organizational skills.

Maintain a high standard of integrity and reliability.

Required Behaviors

Embrace the company's values and demonstrate a commitment to its goals.

Encourage and motivate the team through recognition and immediate feedback to foster an environment of trust.

Exhibit a business-driven mindset, consistently delivering results.

Prioritize customer needs, always placing them above all else.

Treat others with respect and dignity, showcasing a passion for people.

Knowledge, Skills, Abilities

Adhere to all company policies and procedures.

Complete service training within sixty (60) days of starting the position.