Quality Assurance and Compliance Professional

3 weeks ago


Midvale, Utah, United States BankTalent HQ Full time

Are you looking for a challenging role that combines quality assurance and compliance? Look no further than BankTalent HQ. As a Quality Assurance and Compliance Professional, you'll be responsible for developing and implementing quality assurance programs designed to improve the customer experience for both internal and external customers.

About the Role

This is a hybrid work schedule role, servicing branches located in SLC throughout the week. The ideal candidate will have the skills and experience necessary to develop and implement quality assurance programs, analyze escalated issues and problem solve related issues, and perform branch assessments as assigned by traveling onsite to ensure compliance with branch procedures and federal and state regulations.

Key Responsibilities
  • Develop and implement quality assurance programs designed to improve the customer experience for both internal and external customers
  • Analyze escalated issues and problem solve related issues
  • Perform branch assessments as assigned by traveling onsite to ensure compliance with branch procedures and federal and state regulations
  • Document branch assessment findings in order to identify trends and areas of improvement
Qualifications
  • Requires a Bachelor's and 1+ years experience with banking operations, processes and procedures, quality assurance or other directly related experience
  • A combination of education and experience may meet requirements
  • Basic knowledge of bank operations policies and procedures, quality assurance practices, banking products and services
  • Good analysis, decision making and problem resolution skills
  • Ability to work with managers and staff, as well as train and coach employees
  • Ability to handle and accomplish multiple tasks and resolve competing priorities effectively is essential
  • Ability to analysis information and generate reports as needed
  • Ability to work independently and good time management skills
Benefits
  • Medical, Dental and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Competitive compensation in line with work experience, $50,000-$60,000


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