Call Center Team Supervisor
3 weeks ago
We are seeking a skilled Healthcare Operations Lead to join our team at Automated Health Systems. As a key member of our leadership team, you will be responsible for managing our state-wide customer service and contact center in Maryland Heights, MO. Your primary responsibilities will include developing and implementing customer service strategies, managing a team of customer service representatives, and ensuring high-quality customer interactions. You will work closely with other departments to ensure seamless communication and collaboration.
Key Responsibilities:
- Develop and implement customer service strategies to improve quality and efficiency.
- Manage a team of customer service representatives, providing guidance, coaching, and feedback to ensure high-quality customer interactions.
- Collaborate with other departments to ensure seamless communication and collaboration.
- Identify opportunities for improvement and implement changes to enhance customer satisfaction and operational efficiency.
Requirements:
- Minimum three years' experience in a direct call center supervisory position with demonstrated skills in coaching and staff development required.
- Strong PC proficiency, including Microsoft Excel, required.
- Bachelor's degree or equivalent job-related experience/training preferred.
What We Offer:
- Competitive salary range: $55,000 - $65,000 per year.
- Comprehensive benefits package, including health/dental/vision insurance, 401(k), employee wellness program, and comprehensive paid training.
As a valued member of our team, you will have the opportunity to grow professionally, develop your skills, and make a meaningful impact on the lives of our clients. If you have excellent leadership skills, a passion for healthcare, and a proven track record of success in customer service management, we encourage you to apply for this exciting opportunity.
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