Supervisor of Customer Service
3 days ago
About the Role
">AHS is seeking a highly skilled Call Center Supervisor to join our team in Maryland Heights, MO. As a key member of our customer service and contact center, you will play a critical role in supporting and leading a team that assists with enrollment and eligibility for state-related health care programs.
About Automated Health Systems
">AHS has been a leader in program development and administration services for over 40 years. Our mission is to empower consumers through culturally sensitive outreach and education, while providing top-performing operations and resources. We are committed to delivering personalized approaches to our clients and fostering a strong company culture.
Key Responsibilities
">- Lead a team of customer service representatives in a fast-paced call center environment.
- Develop and implement effective coaching and staff development strategies to improve performance.
- Maintain high levels of productivity and quality standards.
- Collaborate with other departments to ensure seamless operations and customer satisfaction.
Requirements
">- Minimum three years' experience in a direct call center supervisory position.
- Minimum of two years' experience with call center operations.
- Strong PC proficiency (i.e., Microsoft Excel) required.
- Associate degree preferred and/or equivalent job-related experience/training.
- Bilingual language skills (i.e., Spanish) a plus.
What We Offer
">- Competitive salary: $65,000 - $80,000 per year.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Employee Wellness Program.
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