Supervisor of Customer Service

3 days ago


Maryland Heights, Missouri, United States Automated Health Systems Full time

About the Role

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AHS is seeking a highly skilled Call Center Supervisor to join our team in Maryland Heights, MO. As a key member of our customer service and contact center, you will play a critical role in supporting and leading a team that assists with enrollment and eligibility for state-related health care programs.

About Automated Health Systems

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AHS has been a leader in program development and administration services for over 40 years. Our mission is to empower consumers through culturally sensitive outreach and education, while providing top-performing operations and resources. We are committed to delivering personalized approaches to our clients and fostering a strong company culture.

Key Responsibilities

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  • Lead a team of customer service representatives in a fast-paced call center environment.
  • Develop and implement effective coaching and staff development strategies to improve performance.
  • Maintain high levels of productivity and quality standards.
  • Collaborate with other departments to ensure seamless operations and customer satisfaction.

Requirements

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  • Minimum three years' experience in a direct call center supervisory position.
  • Minimum of two years' experience with call center operations.
  • Strong PC proficiency (i.e., Microsoft Excel) required.
  • Associate degree preferred and/or equivalent job-related experience/training.
  • Bilingual language skills (i.e., Spanish) a plus.

What We Offer

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  • Competitive salary: $65,000 - $80,000 per year.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Employee Wellness Program.


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