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IHOP Service Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Server to join our team at IHOP. As a Server, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and upholding the high standards of our brand.
Key Responsibilities:
- Develop and Maintain Relationships: Foster professional and functional working relationships with IHOP employees and guests, ensuring a positive and welcoming atmosphere.
- Execute Service Guidelines: Adhere to IHOP's Service Guidelines to deliver a high-quality guest experience, exceeding expectations and building loyalty.
- Handle Guest Complaints: Respond promptly and professionally to guest complaints, resolving issues in a timely manner and inviting guests to return.
- Apply IHOP Terminology: Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge to provide accurate and efficient service.
- Comply with SOPs: Adhere to Standard Operating Procedures (SOPs) for guest checks, server banking procedures, and other essential tasks.
- Stock and Rotate Supplies: Ensure all necessary supplies are stocked and rotated in the service areas and dining room, maintaining a clean and organized environment.
- Comply with Health and Safety Guidelines: Adhere to local and IHOP health, sanitation, and safety guidelines, maintaining a clean and safe environment for guests and employees.
- Clean and Reset Tables: Clear, clean, and reset tables and chairs, booths, and floors after guests leave, maintaining a clean and welcoming atmosphere.
- Perform Cleaning Duties: Adhere to posted cleaning charts, performing all cleaning duties to maintain a clean and safe environment.
- Comply with IHOP Uniform and Appearance Standards: Adhere to IHOP's uniform and appearance standards, presenting a professional and welcoming image.
- Perform Other Assignments: Complete other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor, demonstrating flexibility and a commitment to excellence.