IT Service Delivery Manager

3 weeks ago


Vienna, West Virginia, United States Aveshka Full time
IT Service Manager Job Description

At Softtek Government Solutions, we are seeking a highly skilled IT Service Manager to oversee the delivery of IT services that support large government programs. The ideal candidate will have a strong background in IT service management, with experience in planning, overseeing, monitoring, reporting, and improving IT services.

Key Responsibilities:
Oversee the delivery of IT services to ensure they meet business needs and performance targets.
Manage the IT service management team, providing leadership, guidance, and support.
Develop and implement IT service management policies, processes, and procedures based on best practices such as ITIL.
Monitor and report on IT service performance, ensuring compliance with SLAs and other metrics.

Requirements:
Bachelor's degree in information technology, cybersecurity, business, or a related field.
10+ years of direct related experience.
US Citizenship or Permanent Residence/Green Card allowed (must live in the USA).
Proven experience as an IT Service Manager or similar role.
In-depth knowledge of IT service management frameworks and best practices, including ITIL.
Strong understanding of IT operations and service management processes.
Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.

Preferred Qualifications:
ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) is highly desirable.
Experience with ISO , COBIT, and other IT governance frameworks.
Familiarity with risk management and compliance standards.
Previous experience working for U.S. Social Security Administration (SSA) programs.

About Softtek Government Solutions:
Softtek Government Solutions is a professional services firm focused on addressing our nation's most complex threats and challenges. We are committed to supporting our clients' missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities. We encourage collaborative communication and ongoing learning, and offer a range of benefits to our employees, including extensive training programs, gym membership reimbursement, education reimbursement, technology benefits, commuter benefits, and generous paid time off.

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