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Adventure Sales Representative

2 months ago

Denver, Colorado, United States MACS ADVENTURE LIMITED Full time
About the Role

We are seeking a highly motivated and experienced Sales Specialist to join our team at Macs Adventure Limited. As an Adventure Sales Specialist, you will play a key role in driving sales growth and delivering exceptional customer experiences.

Key Responsibilities
  • Adventure Sales
    • Follow up on warm inquiries and build rapport with customers to understand their needs.
    • Prepare customized quotes and ensure they meet customer requirements.
    • Convert quotes to bookings and build a loyal customer base.
    • Organize and document customer trip details to the highest standard in our CRM system.
    • Achieve individual sales targets and provide in-depth knowledge of Macs Adventure tours to prospective customers.
  • Managing Customer Needs
    • Work with our internal operations team and suppliers to ensure customer trips meet their needs.
    • Support customers with pre, during, and post-trip questions, amendments, and challenges.
    • Connect with customers pre and post-trip to manage expectations, gather feedback, and drive continuous product improvement.
  • Teamwork
    • Be an active and positive member of the team.
    • Support colleagues and contribute to team calls and meetings.
Requirements
  • 1+ years of sales experience with a proven track record.
  • Passion for adventure travel and a deep understanding of the Macs product.
  • Experience selling to the US market, with a plus for Canada.
  • Direct-to-consumer sales experience is a plus.
  • Excellent sales skills, including a proven track record and excellent communication skills.
  • Interpersonal and team skills, with the ability to build rapport with customers and colleagues.
  • Problem-solving skills, with the ability to identify problems and bring solutions.
  • Planning and organizational skills, with the ability to prioritize work and perform efficiently.
  • IT skills, with proven knowledge and experience with CRM systems.
What We Offer
  • A competitive salary and bonus structure.
  • A 37.5-hour work week and flexible working arrangements.
  • 15 days PTO increasing to 20 days after 6 years' service, plus 10 paid federal holidays.
  • Birthday booster: an extra day off on your birthday.
  • Up to 80% employer-paid health, dental, and vision insurance.
  • Travel insurance reimbursement.
  • Fully paid 'FAM' trip to experience one of our adventures.
  • TSA pre-check reimbursement.
  • Optional enrollment in the company 401(K) plan after 6 months.
  • Great discounts on Macs Adventure trips.
  • Regular team meetings and annual Macs Fest.
  • Opportunities to collaborate internationally with other offices.
  • Support for your self-guided learning journey.
  • Access to outdoor industry discounts.