Utilization Review Coordinator

2 weeks ago


Worcester, Massachusetts, United States Hospital for Behavioral Medicine Full time
Job Summary

We are seeking a highly skilled Utilization Review Coordinator to join our team at Hospital for Behavioral Medicine. As a key member of our healthcare team, you will be responsible for ensuring that patients receive the necessary care and services to achieve optimal health outcomes.

Key Responsibilities
  • Conduct thorough reviews of patient treatment plans to ensure that they are aligned with insurance company requirements.
  • Communicate with external case managers and managed care organizations to obtain certification and recertification of insurance benefits.
  • Collaborate with the treatment team to understand insurance company requirements and advocate for patients' access to services.
  • Chair treatment team meetings and continued stay reviews as indicated.
  • Review treatment plans and advocate for additional services as needed.
  • Promote effective use of resources for patients and ensure that patient rights are upheld.
  • Maintain ongoing contact with the attending physician, program manager, nurse manager, and various members of the team.
  • Collaborate with the treatment team regarding continued stay and discharge planning issues.
  • Interface with program staff to facilitate a smooth transition at the time of transfer or discharge.
  • Maintain documentation related to case management activities.
  • Assure tracking of insurance reviews and that reviews are completed in a timely manner.
  • Maintain statistical reports and prepare documentation of significant findings.
  • Communicate insurance requirements to all levels of staff.
  • Provide timely updates regarding patient status on log sheets that are prepared for daily meetings concerning admissions, reviews, and discharges.
  • Update the denial log statistics on an ongoing basis (at least weekly), and initiate appeals through telephone or written communication within 7 to 10 days of denial.
  • Consult with the business office and/or admission staff as needed to clarify data and ensure the insurance precertification process is complete.
  • Provide clinical information to managed care companies, insurance companies, and other third-party reviewers to establish the length of stay or number of certified days.
  • Coordinate with the insurance company doctor in appeals process and denials process.
Requirements
  • Bachelor's degree in nursing or Master's degree from an accredited college or university in social work, mental health, or related degree required.
  • A minimum of two (2) years experience in a behavioral healthcare setting or managed care company, with experience in patient assessment, treatment planning, utilization management, and/or case management.
What We Offer
  • 401(k) + matching
  • Health insurance 100% company-paid life insurance coverage up to 2x your annual salary
  • Vision insurance
  • Dental insurance
  • 100% company-paid long-term disability insurance
  • Paid time off
  • Paid holidays
  • Cafeteria on site + discounted meals
  • Employee engagement events
  • Employee assistance program
  • Employee recognition program
  • Free parking
About Us

Hospital for Behavioral Medicine is a leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. We are committed to accessible care and emphasize availability irrespective of one's ability to pay. Join us in providing exceptional care and contributing to the well-being of individuals and families in need.



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