Epic Credentialed Trainer
4 weeks ago
The Credentialed Trainer I role at CHRISTUS Health involves delivering training, support, and related tasks for assigned applications. This position works closely with Principal Trainers, Clinical Informatics Analysts, and Health System leaders to ensure end-users can effectively utilize the system. The Credentialed Trainer identifies individuals requiring additional support or training and provides assistance as needed. They ensure students can use the designated application efficiently and maintain proficiency in assigned applications.
Key Responsibilities:
- Plan, organize, and teach classes for successful electronic health record implementation and adoption.
- Collaborate with end-users and Principal Trainers to align build, training, and support with approved workflows.
- Ensure classroom preparation, including printed materials, organized classrooms, and accurate online learning module information.
- Provide onsite end-user support through rounding, attending associate fairs, and other support activities.
- Work with the provisioning team to ensure associates complete necessary training before access is granted.
- Review Visio workflows and articulate processes related to documentation in the EHR.
- Customize and create job aids using approved templates and style guides.
- Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately.
- Complete job shadows, deliver training, and build confidence for end-users.
- Function as an advocate for end-users by relaying issues or opportunities for improvement to Principal Trainers.
- Test and troubleshoot the Training and build environment.
- Deliver training, including workflow-based and role-specific class content, eLearning, job aids, and Learning Home Dashboards.
- Work under minimal supervision and elevate questions, problems, and significant challenges to senior team members for direction or subject matter expertise.
Requirements:
- High School diploma required; Associate degree preferred.
- One+ year of experience with education, preferably in the healthcare industry.
- Preferred experience with adult learners, in-person, and virtual training.
- Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred.
- Experience in instructional design, training, using Epic system.
- Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred.
- Experience with Microsoft Office suite, including Outlook, SharePoint, PowerPoint, and Word.
- Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required.
- Experience with any industry LMS (Learning Management System) is preferred.
- Proven track-record of successfully delivering projects on time and within budget.
- Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager).
- Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager).
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
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