Epic Systems Trainer

3 weeks ago

Tyler, Texas, United States Christus Health Full time
Job Summary:

The Epic Systems Trainer is responsible for the instructional design and development of training programs for healthcare professionals. This role involves building, testing, and maintaining the EPIC training environment, managing updates to policy and procedure documentation related to training, and conducting training for new staff, including Credentialed Trainers. The successful candidate will have a strong understanding of adult learners and teaching principles, as well as expert knowledge of the healthcare industry.

Key Responsibilities:
Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows
Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training
Train and credential classroom trainers
Orient and support Credentialed Trainers in day to day activities
Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately
Responsible for Instructional Design including workflow-based and role-specific class content, eLearnings, job aides, and Learning Home Dashboards
Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style-guides
Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed
Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts
Develop detailed curriculum content, including scenario/workflow based training, job aids to support related policies and procedures
Build, test, and maintain the training environment
Conduct training for specific application area(s)
Provide onsite or remote support to operational users
Deliver training when necessary and/or support end users
Provide end user feedback to Analysts and identify improvement strategies for system design and implementation
Coordinate training for new software releases and updates
Coordinate post-live training for new and existing users
Must track multiple documents, attend meetings and meet deadlines; strong organizational and communication skills are required
Perform other job duties as assigned by management

Requirements:

Bachelor's degree required; Master's degree preferred
Knowledge of adult learners and teaching principles
Expert knowledge of healthcare industry
Two + years of experience designing and delivering software training curriculum for large healthcare systems is preferred
Prior experience in testing and training on Epic Systems preferred
Proven track record of successfully delivering projects on-time
Multiple MST Builds, full-cycle implementations, post-live support, and quarterly upgrade experience is preferred
Attend application training, Principal Trainer training and complete certification
Epic certification or Proficiency is required within 6 months from employment

Work Type:

Full Time

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