Director of Client Success

4 hours ago

FeastervilleTrevose, United States Voice Systems Engineering, Inc. Full time
Job Title: Director of Client Success

At Voice Systems Engineering, Inc., we are seeking a highly skilled and organized Director of Client Success to join our team. This is a remote-based position that offers a unique opportunity to make a positive impact on people's lives.

Job Summary:

The Director of Client Success will be responsible for developing and implementing the monetization strategy for advisors, including managing featured listings and optimizing revenue streams. This role will also involve fostering a positive and engaging environment by actively monitoring advisor activities to ensure adherence to our community standards.

Key Responsibilities:
  • Develop and implement strategic and operational objectives for the Advisor Services department.
  • Oversee key operational areas including advisor performance, coaching, inventory management, pricing, compensation, and support.
  • Collaborate with product team to provide feedback and insights on the development and enhancement of product features, ensuring they meet advisor needs and drive platform success.
  • Act as a key stakeholder in cross-functional initiatives, working closely with Product, Marketing, Analytics, and Technology teams to enhance conversion rates, engagement, and retention.
Requirements:
  • 7 or more years' proven experience in a leadership role, with direct management of advisor or client teams.
  • Significant experience in advisor management, client services, or a similar role, preferably within a platform or marketplace environment.
  • Deep experience overseeing product features and enhancements, particularly those relevant to advisor or client platforms.
  • Strong ability to develop and implement strategic and operational objectives.
  • Proficiency in analyzing performance metrics and making data-driven decisions.
  • Excellent leadership and communication skills, with the ability to inspire and motivate a team.
  • Collaborative and cross-functional mindset, with the ability to work effectively with a diverse range of stakeholders.
  • Bachelor's degree in Business Administration, Management, Marketing, or a related field. An MBA or relevant advanced degree is highly desirable.
What We Offer:
  • Unlimited vacation policy and flexible work schedule.
  • Comprehensive insurance programs, including medical, dental, vision, and life.
  • Wellness wallet to reimburse for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.
  • Tuition reimbursement program and opportunities to continue learning.
  • 401k match and access to expert financial advice.
Location:

This is a remote-based position, and we are currently inviting residents of Colorado, Florida, Massachusetts, New Jersey, Ohio, Pennsylvania, Tennessee, Texas, and Washington.

Salary Range:

$130,000 - $150,000 per annum, depending on experience and expertise.

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