Lead Customer Service Representative

1 day ago


Franklin, Ohio, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly skilled and customer-focused Lead CSR/Teller to join our team in Franklin, Ohio. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, managing cash and operations, and collaborating with colleagues to drive business results.

Key Responsibilities
  • Customer Experience:
    • Develop and maintain strong relationships with customers, providing personalized service and solutions to meet their financial needs.
    • Respond to customer inquiries and concerns in a timely and professional manner.
    • Maintain confidentiality and handle sensitive customer information with discretion.
    • Collaborate with colleagues to identify and address customer needs and concerns.
  • Operations:
    • Manage cash and ensure accurate balancing and reconciliation.
    • Collaborate with the Financial Center Manager to gather and report monthly FCA requests.
    • Perform daily office responsibilities, including maintaining a clean and organized workspace.
    • Assist with training and development of new Customer Service Representatives.
  • Referrals:
    • Identify customer needs and refer them to Bankers and business partners for consultative conversations.
    • Build and maintain a working knowledge of Retail products and services offered.
    • Utilize tools for tracking referrals to Bankers and business partners.
Requirements
  • High school diploma or equivalent.
  • Extensive cash handling experience.
  • Strong knowledge of retail policies and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility in scheduling.
About Fifth Third Bank

Fifth Third Bank is committed to creating an inclusive and diverse workplace where all employees feel valued and empowered to succeed. We are proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.



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