Service Operations Manager

4 weeks ago


Franklin, Ohio, United States Modula Inc Full time
Service Coordinator Supervisor Role

The Service Coordinator Supervisor is a key member of the Modula Inc. team, responsible for overseeing the daily operations of the Service Coordination team. This role ensures that customer service requests are managed efficiently and effectively, aligning with the company's standards of service excellence.

Key Responsibilities:
  • Manage and coordinate the Service Coordination team's daily activities
  • Ensure timely and effective resolution of customer service requests
  • Develop and implement processes to improve service delivery and quality
  • Collaborate with cross-functional teams to achieve service excellence
  • Monitor and analyze service performance metrics to identify areas for improvement
Requirements:
  • Proven experience in service coordination or a related field
  • Strong leadership and team management skills
  • Excellent communication and problem-solving skills
  • Ability to analyze data and make informed decisions
  • Knowledge of service delivery processes and quality standards


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