Customer Engagement Specialist

3 weeks ago


Odessa, Texas, United States Magneto & Diesel Injector Service Inc Full time
About the Role

We are seeking an Inside Sales Representative to join our team at Magneto & Diesel Injector Service Inc. As an Inside Sales Representative, you will be responsible for providing excellent customer service and assisting customers through various channels, including counter sales, phone calls, and email.

  • Key responsibilities include interacting with walk-in customers at the front counter, assisting customers in selecting required parts, and receiving and processing orders via the counter, phone, and email.
  • You will also be responsible for informing customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.
  • An Inside Sales Representative must have excellent communication skills and be able to answer questions from customers or individuals on how a product operates or direct them to the person who can assist them.
  • Additional responsibilities include assisting with any customer service issues that may arise and achieving assigned performance goals and objectives as set by management to grow the parts business.
  • A successful Inside Sales Representative will develop new leads by utilizing all available resources, including referrals, web, and other electronic media.
  • They will also maximize current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments.
  • Inside Sales Representatives will document all relevant account activity in the CRM tool or other appropriate areas.
  • They will also perform other duties as assigned by their supervisor.

Estimated salary: $60,000 - $80,000 per year.



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