Senior Systems Engineer

3 days ago

Franklin Park, United States Meriplex Communications Full time
Meriplex Communications: A Leader in Managed Cybersecurity Solutions

Meriplex Communications is a renowned managed cybersecurity, IT, and SD-WAN solutions provider that empowers businesses to thrive in a rapidly evolving digital landscape. As a Senior Systems Engineer, you will be part of a dynamic team that combines cutting-edge technology with advanced expertise to deliver unparalleled results.

Key Responsibilities:
  • Provide expert-level technical support for customer systems and networks across multiple technologies and vendors.
  • Collaborate with internal teams to resolve complex network issues and ensure seamless service delivery.
  • Develop and maintain accurate records of issues and resolutions in ConnectWise ticketing system.
  • Manage tickets and perform follow-up with internal and external organizations to ensure timely resolution of client-related issues.
  • Contribute to the development of departmental goals and objectives, and lead by example to drive team success.
Requirements:
  • Minimum 3 years of experience in a managed service provider environment.
  • Proven expertise in Kaseya, ConnectWise Automate, and other RMM platforms.
  • Strong interpersonal and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Excellent analytical and problem-solving skills, with a focus on delivering results-driven solutions.
  • Ability to work effectively in a dynamic and changing environment, with a strong emphasis on teamwork and collaboration.
Preferred Qualifications:
  • Proven work experience as a lead systems engineer with a managed service provider background.
  • Solid technical background, with the ability to provide instructions to both technical and non-technical audiences.
What We Offer:
  • A comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
  • A 401K plan, with company match.
  • PTO and holiday pay.
  • Referral bonuses.
  • A dynamic and supportive work environment, with opportunities for growth and development.

Meriplex Communications is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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