Customer Experience Ambassador

4 weeks ago


Camp Verde, Arizona, United States Northern Arizona Healthcare Full time

**Job Summary**

At Northern Arizona Healthcare, we are seeking a Customer Experience Ambassador to join our team. As a Customer Experience Ambassador, you will play a vital role in creating a positive and welcoming experience for our patients, visitors, and staff. If you are passionate about delivering exceptional customer service and have a knack for making people feel valued and appreciated, we encourage you to apply.

Responsibilities:

  • Provide accurate instructions and directions to patients, visitors, and staff, ensuring they feel supported and informed throughout their experience.
  • Promote a customer-centric culture by actively listening to concerns, addressing issues promptly, and escalating complex matters to the relevant authorities.
  • Collaborate with security, volunteers, and other departments to ensure seamless communication and a unified approach to customer service.
  • Stay up-to-date with hospital policies, procedures, and regulations to provide informed guidance and support to our customers.
  • Contribute to a safe and healthy work environment by reporting incidents, participating in training programs, and adhering to safety protocols.

Requirements:

  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Basic computer skills and proficiency in using software programs

What We Offer:

  • Competitive salary: $42,000 - $55,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment

About Us:

Northern Arizona Healthcare is a leading healthcare provider in the region, dedicated to delivering exceptional patient care and promoting a culture of excellence. We are committed to attracting and retaining top talent who share our values and passion for customer service.



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