Customer Experience Ambassador
4 weeks ago
**Job Summary**
At Northern Arizona Healthcare, we are seeking a Customer Experience Ambassador to join our team. As a Customer Experience Ambassador, you will play a vital role in creating a positive and welcoming experience for our patients, visitors, and staff. If you are passionate about delivering exceptional customer service and have a knack for making people feel valued and appreciated, we encourage you to apply.
Responsibilities:
- Provide accurate instructions and directions to patients, visitors, and staff, ensuring they feel supported and informed throughout their experience.
- Promote a customer-centric culture by actively listening to concerns, addressing issues promptly, and escalating complex matters to the relevant authorities.
- Collaborate with security, volunteers, and other departments to ensure seamless communication and a unified approach to customer service.
- Stay up-to-date with hospital policies, procedures, and regulations to provide informed guidance and support to our customers.
- Contribute to a safe and healthy work environment by reporting incidents, participating in training programs, and adhering to safety protocols.
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Basic computer skills and proficiency in using software programs
What We Offer:
- Competitive salary: $42,000 - $55,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for professional growth and development
- A supportive and collaborative work environment
About Us:
Northern Arizona Healthcare is a leading healthcare provider in the region, dedicated to delivering exceptional patient care and promoting a culture of excellence. We are committed to attracting and retaining top talent who share our values and passion for customer service.
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