Customer Service Representative
5 days ago
Medstar is seeking a highly skilled Customer Service Representative to join our Communications Center team. As a key member of our team, you will provide exceptional customer service to patients, guests, physicians, and Medstar associates, ensuring a positive experience for all.
Key Responsibilities- Customer Service: Respond to calls and inquiries from patients, guests, physicians, and Medstar associates, providing timely and accurate information and resolving issues in a professional and courteous manner.
- Service Request Processing: Receive and process service requests from patients, guests, physicians, and Medstar associates, and generate and dispatch work orders for completion by vendors.
- Communication Center Operations: Monitor the emergency alarm system, maintain alarm logs, and update Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed.
- Training and Development: Assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live chat, and Call Center procedures.
- Team Collaboration: Provide informal assistance, technical guidance, and training to co-workers, and participate in on-going education, quality assurance tasks, and other projects as assigned.
- Education: High School Diploma or GED, and up to 1 year of technical or other specialized training.
- Experience: 6 to 12 months of experience in a customer service environment, such as telemarketing or telephone operator, where keyboarding is required.
- Skills: Excellent communication and customer service skills, ability to read and write, knowledge of grammar and arithmetic, and ability to use standard office/medical equipment.
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Customer Service Representative
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