Canine Care Team Lead
6 days ago
The Dog Wellness Center at Scenthound is seeking a skilled supervisor to lead our team of canine care professionals. This exciting opportunity offers a chance to join a dynamic and growing company, dedicated to providing top-notch dog health and wellness services.
Key Responsibilities:
- Leverage your leadership skills to drive excellence in customer service, staff development, and operational efficiency.
- Collaborate with our experienced trainers to develop and implement effective training programs for new hires.
- Maintain a high level of knowledge about our services, including Basic Hygiene Services and membership sales strategies.
- Lead by example, demonstrating a passion for dogs and a commitment to delivering exceptional experiences for our clients.
- Foster a positive and productive work environment, encouraging teamwork and open communication among staff members.
- Analyze store financials, KPIs, and other key metrics to inform data-driven decisions that drive business growth.
- Sell memberships to walk-in customers and drive sales through dog health and wellness education.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition to a generous hourly wage and tips, our supervisors also receive a $5 commission for every membership sold. We provide up to $275/month in healthcare insurance reimbursement, helping you take care of yourself while you take care of our furry friends.
Requirements and QualificationsTo succeed in this role, you'll need:
- A minimum of one year of management experience in retail, restaurant, or customer service.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication and problem-solving skills, with a focus on delivering exceptional customer experiences.
- Proficiency in computer technology and software applications, including point-of-sale systems and scheduling tools.
Scenthound is a rapidly growing dog health and wellness company, committed to providing routine care for dogs' skin, coat, ears, nails, and teeth. Our mission is to empower pet owners to make informed decisions about their pets' health, while delivering exceptional customer experiences that exceed expectations.
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