Operations Associate
3 weeks ago
Hose Solutions Inc. is a leading supplier of high-performance, lay-flat type, dewatering hoses used with submersible pumps for various industries. We are seeking an Administrative Assistant to provide essential support to our departments. This role involves:
- Sales Support:
- Prepare accurate and timely quotes, invoices, and documentation for customers based on established pricing guidelines.
- Collaborate with the sales team to gather necessary information for quotes.
- Manage group email inbox, assign and assist with customer questions and requests.
- Enter customer information, orders, and other relevant data into the CRM system.
- Keep customer records up-to-date and ensure data accuracy.
- Manage and track installations of machines, send e-sign documents to customers, and maintain operators manuals.
- Assist with sourcing and purchasing special order parts for the sales team.
- Phone Management:
- Answer and direct incoming phone calls in a professional and courteous manner.
- Take messages and relay important information to the appropriate team members.
- Assist customers with inquiries and direct them to the appropriate department.
- Logistics:
- Generate labels for shipments, packages, and office use.
- Ensure accurate labeling of products and materials for efficient inventory management.
- Book and manage domestic shipments through UPS, FedEx, etc.
- General Administrative Support:
- Assist with filing, scanning, document preparation, and record-keeping.
- Manage office supplies, order replacements as needed, and keep an organized inventory.
- Support colleagues and managers with administrative tasks as requested.
- Excellent note-taking skills and ability to create SOPs.
Qualifications: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Technology competent, proficient with laptops/PCs, printers/scanners. High school diploma or equivalent; associate's degree or relevant certification is a plus. Proven experience in an administrative or office support role. Familiarity with CRM systems (experience with Zoho CRM is a plus). Strong written and verbal communication skills. Exceptional organizational and multitasking abilities. Detail-oriented and capable of maintaining accurate records. Professional and courteous phone etiquette. Spanish-speaking a plus. Ability to work independently and as part of a team. Strong problem-solving skills and positive attitude.
Estimated Salary Range: $55,000 - $75,000 per year
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