HPC Hardware Technical Deployment Specialist

3 weeks ago

Chippewa Falls, Wisconsin, United States HPE Full time

Job Description:

This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Key Responsibilities:

  • Work as part of a team to install and deploy small, medium and large-scale high-performance computing systems in various customer locations in North America.
  • Responsible for rack/stack, connecting and cabling system according to point-to-point cabling maps and SCHD specifications.
  • Power up, validate and run health checks on HW, troubleshooting and working to correct any issues.
  • Participate in system acceptance, working to resolve any HW fallout on the system.
  • Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures.
  • Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking.
  • Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities.
  • Provide appropriate documentation of tasks and activities and technical outlines.
  • Responsible for following all HPE Travel Policies and Procedures.

Requirements:

  • Located within 50 miles of a major airport.
  • Must be a US Citizen
  • Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break-fix.
  • Working knowledge of fiber optic and/or copper cables; able to label, bundle, run and understand point to point mappings.
  • Working knowledge of servers, storage, networking in an Datacenter environment.
  • Possess strong mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
  • Demonstrates a strong team mentality; able to work well with multiple groups.
  • Strong organizational skills; ability to manage multiple projects and administrative tasks that align within each.
  • Professional written and verbal communication skills.
  • Attention to detail with a focus on customer satisfaction.
  • Ability to lift 50lbs.
  • Ability to stand on ladders.
  • Ability to stand for long periods of time.
  • Ability to operate manual and power hand tools.

Education:

  • Minimum Associates Degree or equivalent degree in Electrical Computer Engineering, Computer Science or related area of study.

What We Offer:

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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