Hotel Night Auditor
5 days ago
Estimated Salary: $45,000 - $60,000 per year
We are seeking a highly skilled Hotel Night Auditor to join our team at Tru by Hilton. As a Night Auditor, you will be responsible for overseeing and coordinating all third shift front desk operations and audit functions.
Key Responsibilities:
- Prepare daily reports, flash reports for management and ownership, and distribute as directed.
- Conduct necessary backup procedures on a nightly basis.
- Prepare VIP, house use rooms, complimentary rooms, and out of order rooms report as directed.
- Handle Express checkouts and ensure their completion.
- Complete all night audit/3rd shift checklists.
- Balance daily postings and revenues.
- Clearly communicate to Front Office Manager and any other department's information concerning the nightly activities, concerns, or items to follow up on.
- Document and forward to Front Office Manager errors made by department cashiers.
- Prepare and distribute all company required spreadsheet and reports.
- Report all discrepancies to the Front Office Manager.
- Ensure nightly transmission of credit cards.
- Thorough knowledge of all check-in and check-out procedures and policies.
- Thorough knowledge of the procedures involved with relocating a guest to another hotel due to oversold situation.
- Must act as the liaison between the guest and the hotel.
- Protect confidential guest information and guest room key access according to company Standard Operating Procedures.
- Thorough knowledge of PBX Operator responsibilities.
- Thorough knowledge of 'wake up call' procedures.
- Thorough knowledge of all emergency procedures and alarm systems to include the fire panel.
- Handle all guest requests and concerns promptly and with a professional and courteous demeanor.
- Thorough knowledge of all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
- Thorough knowledge of all hotel operations, amenities, and Reward programs.
- Be familiar with local attractions and businesses.
Requirements:
- High School diploma or equivalent.
- At least 1 year Hilton night auditor experience in similar size property and PEP experience.
- Ability to perform job functions with attention to detail, speed, and accuracy.
- Ability to prioritize and organize.
- Clear thinker, remaining calm and resolving issues using good, sound judgment.
- Ability to follow directions thoroughly.
- Ability to stand for long periods of time.
- Able to professionally handle guest complaints.
- Able to work effectively and efficiently with all departments.
- Willing to work flexible hours to include weekends, holidays, and late nights.
- Maintain a professional appearance at all times.
- Able to multitask and work in a fast-paced environment.
- MUST have a passion for providing 'excellent' customer service experience.
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