Service Operations Manager

1 week ago


Lowell, Massachusetts, United States H&E Equipment Services Full time
Service Manager Job Description

H&E Equipment Services is seeking a highly skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction. The ideal candidate will have a strong background in management, excellent communication skills, and the ability to lead and motivate a team.

Key Responsibilities:
  • Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
  • Build and maintain strong customer relationships through exceptional service and communication.
  • Manage P&L budgeting for the service department to achieve financial targets and objectives.
  • Provide training, coaching, and support to service employees to enhance their skills and capabilities.
  • Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
  • Prioritize and allocate work orders effectively to meet customer needs and operational requirements.
  • Ensure all safety protocols and procedures are followed by service technicians and staff.
Requirements:
  • 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
  • Strong administrative, organizational, and service-oriented capabilities.
  • Proficiency in MS Office Suite, smartphones, and tablets.
  • Ability to inspire, lead, and motivate others with a quick learning ability.
  • Excellent verbal and written communication skills with a focus on customer service and team collaboration.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match. We are committed to fostering an environment where true grit and dedication can thrive.



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