IT Technical Specialist

20 hours ago


Philadelphia, Pennsylvania, United States AgustaWestland Philadelphia Corporation Full time
Job Description

At AgustaWestlet Philadelphia Corporation, we are seeking a highly skilled IT Technical Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to employees and external customers.

We estimate the annual salary for this position to be around $70,000 - $90,000 based on industry standards and location.

Key Responsibilities:

  • Monitor and resolve IT requests through our help desk application
  • Analyze and solve problems related to hardware, software, connectivity, and office applications
  • Recommend or perform actions to correct software or system problems
  • Diagnose and resolve hardware and software issues and document solutions
  • Perform PC maintenance, software installation, upgrades, and initial configuration

Requirements:

  • Bachelor's degree in Information Systems or related field
  • 3-5 years' experience in corporate IT support environments
  • Exceptional communication skills, ability to prioritize and organize work
  • Strong knowledge of Microsoft products and Cisco network equipment

Benefits:

  • Generous benefits package
  • Tuition reimbursement
  • Paid holidays and PTO with carryover and payout option
  • Referral program with no limits
  • Up to 6% match on 401k plan
  • Bonus opportunity for all permanent employees


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