Senior Staff Software Quality Engineer

4 days ago

San Diego, California, United States ServiceNow Full time

Transforming the way we work is at the heart of ServiceNow's mission. As a Senior Staff Software Quality Engineer on the AI Search team, you will play a critical role in shaping the product's testing and strategy.

The AI Search team is responsible for developing the search engine deployed as part of the ServiceNow platform. You will work on a team to build/oversee test strategies for all layers of the Search platform - UX, Middle layer, Backend, AI/ML capabilities for our product with high scalability and quality in mind.

Key Responsibilities:

  • Lead and coordinate work cross functionally, developing process and mentoring junior members in the team.
  • Plan and evaluate quality of Retrieval pipelines.
  • Design and build automation test frameworks and tools.
  • Maintain existing automation test frameworks.
  • Collect and report quality metrics from test execution.
  • Work with developers to design specific testing strategies for features being developed and automate them.
  • Create comprehensive test plans; execute and automate them.
  • Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

Requirements:

  • 10+ years professional experience in quality assurance or application development.
  • Advanced knowledge of Software Quality Engineering process and best practices.
  • Experience leading quality efforts within a scrum team of 10+ QE engineers.
  • Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it.
  • Knowledge of Cloud Dev. Platforms, Web Dev, Frameworks, and service-oriented architecture.
  • Ability to implement best practices and coding standards on role specific requirements.
  • Knowledge of open source or commercial search technology such as Lucene, Solr, ElasticSearch, or Attivio is preferred.
  • Fluency with Java and/or Python, scripting in JavaScript. Experience with jenkins pipeline (Groovy) is a plus.
  • Experience testing AI/ ML / Relevancy.
  • Experience with Language Models/ Generative AI is a plus.
  • Experience writing test automation using Selenium.
  • Experience with Performance and scalability testing using Jmeter, Web performance tests is a plus.
  • Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect.
  • Expert working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.
  • Experience driving cross-team technical discussions with an understanding of SDLC concepts.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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