Sales Associate

22 hours ago

Albertville, Minnesota, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our sales floor.

Key Responsibilities
  • Meet customer needs through solution-oriented and forward-thinking sales techniques
  • Create positive impressions with customers by demonstrating a high level of professionalism and style
  • Demonstrate Coach's Selling and Service expectations at all times
  • Flex personal selling techniques to contribute to overall store financial results
  • Provide persuasive, confident, friendly, and genuine service skills and selling behaviors
  • Work with multiple customers simultaneously and break away as appropriate
  • Follow up with customers consistently and genuinely to influence/close the sale
  • Sensitive to customers' needs and tailor approach by reading cues
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission
  • Foster an environment of teamwork, trust, and collaboration with peers, customers, and supervisors
  • Demonstrate confidence when working with customers
  • Take initiative; have a high level of ownership and accountability for individual results
  • Welcome feedback and adapt behaviors as appropriate
  • Represent Coach as a brand ambassador at all times
  • Be adaptable and flexible to change
  • Maintain a calm and professional demeanor at all times
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary
  • Promote and endorse a team selling environment
Operations
  • Complete daily operational tasks, including maintaining the sales floor and backroom, cash wrap, and visual merchandising to Coach standards consistently and in a timely manner
  • Adhere to all retail policies and procedures, including POS, Operations, and Loss Prevention procedures
  • Replenish inventory on the sales floor as needed
  • Process shipments as needed
Additional Requirements

Physical Demands: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend.

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