Ground Transportation Operations Manager

2 weeks ago

Spokane, Washington, United States Spokane Airport Full time
Salary: $27.03 Hourly

Location: Spokane, WA

Job Type: Full-time

Department: Parking Department

Position Overview:
As a pivotal member of the Parking & Ground Transportation Department, your primary responsibility will be to deliver exceptional customer service across all operational facets. This role entails overseeing seamless operations, directing departmental personnel, and ensuring compliance with safety and regulatory protocols.

Key Responsibilities:
  • Guarantee adherence to established parking, security, cash management, and customer service protocols, ensuring tasks are executed efficiently and effectively.
  • Supervise parking operations, respond to environmental changes, and document any discrepancies.
  • Address customer inquiries and concerns, providing comprehensive information regarding services and amenities.
  • Foster a productive and high-quality work atmosphere.
  • Communicate relevant updates and initiatives to staff.
  • Reconcile revenue during shifts and prepare daily reports and logs.
  • Document losses, employee issues, customer grievances, and other significant matters.
  • Conduct preventative maintenance and basic repairs on parking equipment; coordinate major repairs with service providers and maintain maintenance records.
  • Oversee the upkeep of parking facilities to ensure cleanliness, safety, and compliance with standards; manage projects to ensure timely and quality completion.
  • Monitor third-party contractor activities related to Ground Transportation at terminal curbs and holding areas.
  • Inspect vehicles entering service agreements to ensure compliance with airport regulations.
  • Supervise snow removal operations, prioritizing tasks for crews and addressing customer requests for assistance.
  • Provide coverage for frontline positions as necessary.
  • Research and develop recommendations for departmental strategies and initiatives that advance organizational goals.
  • Perform additional duties as assigned.
Qualifications:

Education and Experience:
  • High school diploma required; an associate degree in business, management, accounting, or a related field is preferred.
  • Minimum of three years of customer service experience, preferably in a parking environment.
  • At least one year of supervisory experience is required, with a preference for experience in cash handling environments.
  • Experience in mechanical, inventory control, or procurement is advantageous.
  • A combination of education and experience will be considered.
  • Parking Professional Certification must be obtained within one year of hire.
  • Valid state driver’s license required, free of serious traffic violations.
Knowledge and Skills:
  • Exceptional organizational skills and attention to detail.
  • Ability to deliver outstanding internal and external customer service.
  • Maintain confidentiality and handle sensitive information appropriately.
  • Effective verbal and written communication skills; proficiency in English is essential.
  • Ability to produce and maintain accurate written reports.
  • Professional demeanor with excellent interpersonal skills to build and maintain positive working relationships.
  • Technical aptitude for interpreting technical data.
  • Proficient in computer applications including spreadsheets, databases, and word processing.
  • Ability to operate necessary equipment and troubleshoot technical/mechanical issues.
  • Self-motivated and capable of working independently as well as collaboratively within a team.
  • Able to manage multiple tasks with accuracy and efficiency under tight deadlines.
  • Strong judgment and prioritization skills with minimal supervision.
  • Ability to organize information coherently and meaningfully.
  • Quick learner, able to retain new concepts effectively.
  • Exhibit good moral character and adhere to professional ethical standards in public service.
Physical Requirements:
  • Ability to lift, carry, push, and pull objects weighing up to 50 pounds.
  • Frequent wrist and hand movements for keyboarding and office equipment use.
  • Ability to perform close work for filing, reading, and computer use.
  • Job functions require frequent sitting, standing, and walking; occasional stooping, kneeling, bending, lifting, carrying, and reaching.
  • Ability to navigate facilities and areas of responsibility, including toll booths and vehicles.
  • Ability to communicate effectively through listening and speaking with customers and colleagues.
Security and Safety:
  • Must be able to obtain and maintain an Airport security badge as a condition of employment.
  • Must possess a current, valid driver's license free of serious traffic violations.
  • This position is classified as safety-sensitive.
Working Environment:
  • Regular interaction with airport management, employees, tenants, transportation personnel, and the public.
  • Work is performed in various environments including office areas, parking garages, and outdoor lots, with occasional exposure to varying weather conditions.
  • Availability for shift work, including days, nights, weekends, and holidays is required.
Benefits:
The Spokane Airport offers a comprehensive benefits package, including medical, dental, life insurance, and retirement plans, along with generous vacation and sick leave policies.

  • Transportation Operations Coordinator

    5 days ago

    Spokane, Washington, United States PROFESSIONAL TRANSPORTATION SERVICES INC Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Transportation Operations Coordinator. In this role, you will be responsible for ensuring the smooth operation of our auto yard facility, providing support to employee operations, and maintaining a safe and secure environment.Key ResponsibilitiesMaintain...

  • Transportation Operations Manager

    1 day ago

    Spokane, Washington, United States Performance Food Group Full time

    About Performance Food Group:Performance Food Group is a leading distributor of food and food-related products, providing innovative solutions to support the foodservice industry. We prioritize personal growth and development for all associates, promoting internally whenever possible and offering frequent training opportunities to help you meet your career...

  • Truck Driver

    2 days ago

    Spokane, Washington, United States Washington State Government Full time

    **Job Summary**As a Truck Driver with the Washington State Government, you will be responsible for transporting patients, employees, and delivering materials to various locations within the hospital grounds. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.**Key...

  • Transportation Operator

    1 week ago

    Spokane, Washington, United States Transdev Full time

    Job Overview About Transdev: Transdev is a prominent provider of transportation solutions, partnering with various municipalities, educational institutions, and corporate entities across the United States. With a workforce of 32,000 employees and a fleet of over 17,000 vehicles, we are dedicated to delivering efficient mobility services. As part of a global...

  • Transportation Security Officer

    13 hours ago

    Spokane, Washington, United States Transportation Security Administration Full time

    About the RoleWe are seeking a highly skilled and dedicated Transportation Security Officer to join our team at the Transportation Security Administration. As a key member of our security team, you will play a critical role in ensuring the safety and security of air travelers, airports, and aircraft.Key ResponsibilitiesOperate various screening equipment and...

  • Transportation Security Officer

    5 days ago

    Spokane, Washington, United States Transportation Security Administration Full time

    About the RoleWe are seeking a highly skilled and dedicated Transportation Security Officer to join our team at the Transportation Security Administration. As a key member of our security team, you will play a critical role in ensuring the safety and security of air travelers, airports, and aircraft.Key ResponsibilitiesOperate various screening equipment and...

  • Concrete Transport Operator

    7 days ago

    Spokane, Washington, United States Capital Ready Mix Full time

    Join Our Team as a Concrete Transport OperatorAt Capital Ready Mix, we pride ourselves on our commitment to quality and service in the concrete industry. We are currently seeking dedicated and hardworking individuals to become part of our dynamic team.Position Overview:We are in search of an experienced Concrete Transport Operator who is responsible for the...

  • Crisis Response Transport Operator

    2 weeks ago

    Spokane, Washington, United States Spokane Treatment and Recovery Full time

    Job OverviewPOSITION SUMMARY: This role is dedicated to ensuring safe and reliable transportation for individuals seeking assistance or utilizing services provided by Spokane Treatment and Recovery.KEY RESPONSIBILITIES:Exhibit a comprehensive understanding of the operational policies and procedures essential for maintaining the continuum of care offered by...

  • Crisis Response Transport Operator

    2 weeks ago

    Spokane, Washington, United States Spokane Treatment and Recovery Full time

    Job OverviewPOSITION SUMMARY: This role is essential for ensuring safe and reliable transportation for individuals seeking assistance or engaging with services at Spokane Treatment and Recovery.KEY RESPONSIBILITIES:Exhibit a thorough understanding of the policies and procedures necessary for the continuity of services provided by Spokane Treatment and...

  • Railroad Operations Manager

    3 days ago

    Spokane, Washington, United States National Railroad Safety Services, Inc. (NRSS) Full time

    Job DescriptionJob Title: Railroad Operations Manager (ROM)Location: NationwideJob Type: Full-Time and Part-TimeFLSA Status: Hourly; Non-ExemptReports To: District ManagerTravel: Yes, travel is expected for this position (50% - 85% on average).Supervisory Responsibility: NoCompensation: Negotiable, based on skills and experience.Job Summary:National Railroad...

  • Aviation Operations Support Specialist

    2 weeks ago

    Spokane, Washington, United States Department of Transportation Full time

    Aviation Operations Support Specialist (MSS-1, Level 7), Support SpecialistDepartment of TransportationLocation1 vacancy available.Relocation expenses reimbursedNoTelework eligibleNoDutiesSummaryThis role serves as a Staff Support Specialist (MSS-1) at a Level 7 facility.ResponsibilitiesThe incumbent will be responsible for tactical, strategic, and...

  • Transportation Planning Specialist 3

    5 days ago

    Spokane, Washington, United States National Association of City Transportation Officials Full time

    About the RoleThe National Association of City Transportation Officials is seeking a highly skilled Transportation Planning Specialist 3 to join our Multimodal Planning team. As a key member of our team, you will play a critical role in developing and implementing transportation planning strategies that promote safe, efficient, and sustainable mobility for...

  • Aviation Operations Coordinator

    5 days ago

    Spokane, Washington, United States Department of Transportation Full time

    Job SummaryThe Department of Transportation is seeking a highly skilled Aviation Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for providing tactical, strategic, and administrative support to multiple program areas within the National Airspace System.Key ResponsibilitiesProvide comprehensive...

  • Aviation Operations Agent

    3 days ago

    Spokane, Washington, United States Ameriflight LLC Full time

    Job Opportunity at Ameriflight LLCJob Title: Aviation Operations AgentJob Type: Part-TimeLocation: Spokane International AirportJob Description:Ameriflight LLC, a leading Part 135 air cargo airline, is seeking a skilled Aviation Operations Agent to join our team at our Spokane base. As an Aviation Operations Agent, you will play a crucial role in ensuring...

  • Transportation Coordinator

    4 days ago

    Spokane, Washington, United States Solista Senior Living by Cogir Washington Full time

    Job SummaryWe are seeking a skilled and compassionate Transportation Driver to join our team at Solista Senior Living by Cogir Washington. As a key member of our community, you will be responsible for providing safe and reliable transportation services to our residents, ensuring their comfort and well-being during their journeys.Key ResponsibilitiesOperate...

  • Gate Attendant

    2 days ago

    Spokane, Washington, United States PROFESSIONAL TRANSPORTATION SERVICES INC Full time

    About the Role:We are seeking a highly organized and detail-oriented individual to join our team as a Gate Attendant. As a key member of our Auto Ramp Services division, you will play a critical role in ensuring the safe and efficient movement of vehicles and personnel within our facility.Key Responsibilities:Maintain awareness and organization within the...

  • Cargo Operations Support Specialist

    2 weeks ago

    Spokane, Washington, United States Ameriflight LLC Full time

    Job OverviewAmeriflight LLC, recognized as the leading Part 135 air cargo airline, is seeking part-time Ramp Service Agents. This position offers an excellent opportunity to embark on a career in the aviation sector or to supplement your income around your academic schedule.Position: Ramp Service AgentEmployment Type: Part-TimeLocation: Spokane International...

  • Material Transport Specialist

    2 weeks ago

    Spokane, Washington, United States Goodwill Industries of the Inland Northwest Full time

    Job OverviewPosition Summary:Responsible for the movement of materials to and from storage or work locations, ensuring proper handling and organization. Duties include loading and unloading items from vehicles and containers while adhering to company standards to prevent damage or contamination of goods. Maintain a tidy and secure work environment.Key...

  • Transportation Assistant

    1 month ago

    Spokane, Washington, United States Veterans Health Administration Full time

    THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATIONMajor duties and responsibilities include but not limited to:Beneficiary Travel (BT) staff review, adjudicates, authorizes and schedules travel for Veterans traveling from their home to VA medical appointment(s). The BT staff...

  • Driver / Transportation CNA

    1 month ago

    Spokane, Washington, United States Royal Park Health and Rehabilitation Full time

    Driver / Transportation CNATurn your job into a career with EmpResJOB SUMMARYRoyal Park Health and Rehabilitation is seeking a Driver / Transportation CNA to safely, timely, and reliably transport residents to and from appointments and the centerESSENTIAL FUNCTIONSMaintain safe and courteous motor vehicle operation in compliance with applicable laws.Perform...