Client Success Coordinator

2 weeks ago


Becker, Minnesota, United States Buyers Edge Platform, LLC Full time
Job Title: Client Success Coordinator - Food Service Manufacturing

About the Role:

We are seeking a highly motivated and detail-oriented Client Success Coordinator to join our team at Buyers Edge Platform, LLC. As a Client Success Coordinator, you will play a critical role in supporting our existing client relationships and ensuring the successful execution and reporting of projects and initiatives.

Key Responsibilities:

  • Collaborate with client managers to lead the successful execution and reporting of projects and initiatives.
  • Support the client services team in strengthening current client relations by taking meeting notes, driving follow-up internally, and tracking and communicating progress to stakeholders.
  • Perform analytical work to determine the size and scope of manufacturer projects and the potential revenue impact using forecasting dashboards, rate guidelines, and time estimates from relevant departments.
  • Validate client-facing reporting and audit various data points for sales reports, presentations, estimates, and invoices.
  • Develop estimates with backups for projects based on project objectives, strategies, and tactics and projected outcomes.
  • Build out the details of project scopes, timelines, and processes after estimates are approved.
  • Proactively achieve client objectives within deadlines and budget by collaborating with internal and external stakeholders, including creative, IT, warehouse, and customer service departments.
  • Develop and maintain internal processes, best practices, and documented operating procedures focused on continuous improvement.
  • Other support as required and requested.

About You:

  • Bachelor's degree plus 1 year of client management, project management, marketing management, or agency strategy experience or equivalent.
  • Superior attention to detail.
  • Advanced communication, critical thinking, interpersonal relationship, and problem-solving skills.
  • Excellent oral, written, spreadsheet, and presentation communication skills.
  • Ability to meet deadlines, manage multiple projects, and work independently and as part of a team.
  • Capacity to make independent decisions and educated recommendations to clients and internal staff.
  • Ability to multitask and change direction quickly to accommodate changing business needs.
  • Demonstrate good judgment, creativity, and a positive attitude.
  • Represent our clients, our programs, and company brand in a positive and professional way.
  • Possesses independent time management and organizational skills.
  • Exposure to Microsoft Office 365 (Excel, Word, PowerPoint, Outlook) required.
  • Experience related to the food or foodservice industry is required.
  • Occasional travel for client visits and trade shows.
  • Must be able to lift up to 30 pounds at select times.

What We Offer:

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning. We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company-paid life and long-term-disability plans. On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service, and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.



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