Customer Service Ambassador

6 days ago


Houston, Texas, United States Daniel Lottinger - State Farm Agent Full time
Job Overview

As a valued member of the Daniel Lottinger - State Farm Agent team, you will play a pivotal role in delivering exceptional client experiences that drive business growth and success. Your attention to detail, customer service expertise, and passion for helping others make you an ideal fit for this dynamic role.

Key Responsibilities
  • Establish and Nurture Client Relationships
    • Build and maintain strong relationships with clients, providing personalized support and follow-up as needed.
  • Provide Exceptional Customer Service
    • Offer prompt, accurate, and friendly service to clients, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Consultation
    • Utilize a customer-focused, needs-based review process to educate clients about insurance options, empowering them to make informed decisions.
  • Communication and Collaboration
    • Employ exemplary communication skills to efficiently meet client needs, while promoting the development of our business and fostering a collaborative environment with other agency team members.
Requirements
  • Customer Service Expertise
    • Dedicated to delivering exceptional customer service and committed to meeting the evolving needs of clients.
  • Effective Communication and Interpersonal Skills
    • Able to effectively relate to clients, answer their questions, and anticipate their needs, ensuring seamless communication and a high level of client satisfaction.
  • Problem-Solving and Adaptability
    • Proactive in problem-solving, with the ability to adapt to changing situations and priorities, ensuring timely and effective resolution of client issues.


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