Key Carrier Coordinator

5 days ago


Lake Wales, Florida, United States HomeSense Full time
About the Role

We are seeking a highly skilled and motivated Key Carrier Coordinator to join our team at HomeSense. As a Key Carrier Coordinator, you will play a critical role in maintaining the overall success of our store, ensuring that our customers receive exceptional service and that our team members are equipped to meet the needs of our customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring that customers have a positive experience in our store.
  • Team Leadership: Lead and motivate our team members, providing guidance and support to ensure that they are equipped to meet the needs of our customers.
  • Store Operations: Oversee the day-to-day operations of the store, ensuring that all tasks and activities are completed in accordance with our store plan.
  • Problem Solving: Identify and resolve customer service issues, providing coaching and feedback to team members as needed.
  • Communication: Communicate effectively with management and team members, providing progress updates and feedback.
  • Adaptability: Demonstrate flexibility and adaptability, responding to changes in direction or unexpected situations.
Requirements
  • Leadership Experience: 6 months of leadership experience in a retail environment.
  • Customer Service Skills: Proven ability to provide exceptional customer service.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem Solving Skills: Proven problem-solving skills, with the ability to identify and resolve customer service issues.
  • Teamwork: Ability to work effectively as part of a team, providing guidance and support to team members.
What We Offer

We offer a competitive salary and benefits package, including:

  • Associate Discount: Discount on merchandise.
  • EAP: Employee Assistance Program.
  • 401(k) Associate Contributions: Company match on 401(k) contributions.
  • Child Care & Cell Phone Discounts: Discounts on child care and cell phone services.
  • Pet & Legal Insurance: Insurance coverage for pets and legal services.
  • Credit Union: Access to a credit union.
  • Referral Bonuses: Bonuses for referring friends and family.

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