Customer Support Operations Lead
3 weeks ago
The Service Coordinator for Leica Biosystems is responsible for supporting Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization.
Works closely with Field Service Engineers and Field Service Management. This position is part of the Services Business located in Deer Park, IL and will be onsite. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
Estimated Salary: $70,000 - $90,000 per year.
Required Skills and Qualifications- Customer service experience in a high-volume call center or customer-facing experience
- Demonstrated analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail
- Experience working with Salesforce.com and/or SAP
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. If you have previous experience in dispatching Field Service Engineers, contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies, and would like to join our team, apply now.
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