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Client Support Specialist

2 months ago

Keene, New Hampshire, United States Sentinel Source Full time
Position Overview

As a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clients. Your primary responsibilities will include:

  • Assisting customers with inquiries and providing solutions to their issues.
  • Communicating effectively with clients to understand their needs and deliver exceptional service.
  • Documenting interactions and maintaining accurate records of customer feedback.

This position requires a proactive approach to problem-solving and a commitment to delivering high-quality support. You will be part of a dynamic team dedicated to enhancing the customer experience.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner.
  • Identify and escalate complex issues to the appropriate departments.
  • Provide product information and support to enhance customer understanding.

Join us at Sentinel Source and contribute to our mission of delivering outstanding customer service.