Customer Support Representative

6 days ago


San Antonio, Texas, United States Independent Waste LLC Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong ability to resolve customer complaints in a timely and professional manner.

The successful candidate will be responsible for providing exceptional customer service through multiple channels, including phone, email, and chat. They will also be required to document all interactions accurately and efficiently, while maintaining a thorough understanding of our products and services.

Key Responsibilities:

  • Respond to customer inquiries in a prompt and courteous manner
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide product information and training to customers as needed
  • Maintain accurate records of all customer interactions
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • Bachelor's degree or equivalent experience
  • 1+ year of experience in customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficiency in CRM software and Microsoft Office Suite

Estimated Salary: $45,000 - $60,000 per year



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